Product Manager

6 days ago


Singapore NLB National Library Board Full time

[What the role is:] To each reader, the library is a window to a vibrant imagination and exciting possibilities. For families, the library experience occupies a special in their hearts and of memories collected over generations. Libraries hold a special and familiar place in each of our hearts. NLB seeks to provide a trusted, accessible and globally-connected library and information service so as to promote a knowledgeable and engaged society. If you share our passion to create memorable library experiences for all our readers, we invite you to join the NLB family. You will be part of the team to set the product's vision and work with relevant teams to maximise delivery of its true value and usable data of the product(s). [What you will be working on] **Responsibilities**: - Define target segments, collaborate with teams to build collective ownership of products across organisation - Develop defined personas, user experience, product positioning and align on success metrics based on owned products - Work closely with a wide range of stakeholders on customer immersions to understand customer jobs to be done and define a digital experience that truly meet customers’ needs across different digital touchpoints - Ensure alignment of teams on the product vision, value to be achieved and the customer needs to be met by being data-driven and researched-driven - Map user experience to Stories, product brainstorming, while aligning MVP and outcomes - Resolve impediments, backlogs prioritisation and manage product value, design and technological constraints - Communicate and play the role of a "translator" of product to end users - Conduct and share best practices within the team and across NLB, to establish cross-collaboration model [What we are looking for] **Requirements**: - At least 2 years of relevant experience is preferred - Good communication & interpersonal skills - Strong team player with good networking skills - Meticulous and analytical The successful applicant will be appointed on a 2-year contract in the first instance.


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