Assistant Vice President/ Vice President, Access

**Your background**

The role of Access Network Production Services Specialist provides support of Network infrastructure by detecting, responding, and restoring issues related to Incidents with the primary focus on triage leadership of all business impacting incidents. This role is the key focal point for network stability and owns restoring any impacts to that stability regardless of where the root cause of the impact lies.

**What you can expect**

The technology areas of focus for the Access Network Production Services Specialist includes end user networks, public and private transport (SD-WAN), and emerging technologies (switched-Ethernet, LTE, etc.), corporate/branch and building networking including Wireless. Production Services Specialists are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

Shift and hours of work:
Each shift will be 12hrs, alternate week’s Wed will be an off day.

Shift Pattern A: Sun to Wed

Shift Pattern B: Wed to Sat

**Required Skills**:

- Experience with Network technologies
- WiFi Technologies - Controllers, Access Points, Management Platforms, Configuration Orchestrator, Tunneling protocols - SSL/TLS, IPSEC, GRE, Network Resiliency - HA, local and regional failover, backups, WAN/MAN, Routing, Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, ATM, PPP, IPv4, IPv6, MPLS, ACL, VPN, Building Wireless/Wi-Fi solutions (802.xx) and carrier “in-building” wireless services (DAS), Radio Frequency
- Experience with troubleshooting complex networking problems
- Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies
- Understand configuration management with tools such as Forward Networks and HPNA
- Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
- General experience in Network Automation tools and processes
- Self-starter/self-directed, organized and detail oriented
- Strong technical acumen and analytical skills
- Excellent client interfacing skills
- Strong verbal and written communication skills and ability to work with all levels of management
- Can align actions to business impact and service restoral
- Demonstrates ownership: Is accountable and can hold others accountable (professionally)
- Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

**Desired Skills**:

- Experience in Networking-related disciplines within a design, implementation, or operations role
- Relevant Industry certifications in Network Technologies
- Cloud or SDN knowledge and experience
- Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
- Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
- Experience working in an Agile environment
- Experience of working within Financial services (Insurance, Banking, Investment banking)
- Experience with other network technologies
- WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI, Load Balancing, and AAA

**What you will do**
- Operational Support of End User Access Network
- Cisco Wired/Wireless LAN, Palo Alto CloudGenix (SD-WAN)
- Technical areas of focus include but are not limited to end-user WAN, LAN, WLAN, SD-WAN, MPLS
- Identify service impact, interpret monitors, dashboards, and logs
- Work with senior team members to validate impacts and communicate all impacts to internal stakeholders and leadership
- Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
- Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
- Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
- Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.
- Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
- Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.
- Adhere to design s