Customer Service Executive
2 weeks ago
Job description
**Job description**
- Manage customer sales inquiries for both cash and credit transactions
- Up-sell or cross-sell company products and services as appropriate
- Builds positive and effective relationships with clients and ensures their satisfaction
- Monitor and follow-up on outstanding order status using the ERP system and take necessary actions to fulfil customer orders
- Liaise and work collaboratively with internal and external stakeholders to ensure customers receive their complete order within the timeframe given
- Resolve customer complaints and issues which includes escalating unsolved cases to the relevant stakeholders and departments
- Successfully negotiate pricing with customers, suppliers
- Process and release accurate invoices for all relevant sales
**Required Skills & Experiences**
- Fresh Graduate are welcome
- Diploma in any field
- Effective communication and interpersonal skills
- Experience in problem-solving and decision-making
- Ability to work and thrive under pressure in fast-paced environment while being able to multi-task
- Works cohesively as part of a team and has an enthusiastic and good team spirit
**Highlights and Benefits**
- Twice performance bonus a year, quarterly incentive schemes and annual profit sharing
- Medical and dental and TCM benefits
- Relevant training and invaluable experience.
- Free parking
- Yearly appraisal and career growth opportunity.
- Work for a company that cares about you.
**Working Hours**: 8:00 a.m. - 5:30 p.m.
**Working Location **:Kallang (5 days a week)
**Job Types**: Full-time, Permanent
**Salary**: $2,200.00 - $2,700.00 per month
**Benefits**:
- Dental insurance
- Employee discount
- Free parking
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- Customer service: 2 years (preferred)
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