Xm Advisory Science Apj Regional Lead

The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

**A Day in the Life**:
As the XM Advisory Science APJ Regional Lead within the Qualtrics Professional Services organisation, reporting to the Director of APJ Professional Services - you will combine your passion for leading teams and engaging customers, with your ability to solve complex program and business problems. Working closely with members of the Qualtrics Experience Management (XM) Services leadership team, you will help build our Advisory science organisation by designing and establishing new processes, tools and policies, and improving team effectiveness to ensure the team scales efficiently as the company continues to grow. Concurrently, you will be tasked with growing and managing a team of XM Advisory Scientists to ensure our solutions are delivered to world-class standards.

You will work and collaborate with the larger Experience Management (XM) delivery teams at Qualtrics to expand Qualtrics footprint within client accounts. This person is responsible for the delivery of program consulting services to prospective and existing Qualtrics customers, across a variety of industries, to help them design world-class XM programs.

You will assist in the Sales process, meeting with senior client executives to discuss how Qualtrics can deliver on their program requirements. You should have experience interacting with clients in both pre
- and post-sales capacities. This person will be required to communicate ideas quickly and crisply, with the ability to leverage experience, credibility, and actionable insights to influence customers, executives, partners, and other stakeholders to reach consensus decisions and move programs forward.

**Responsibilities Include**:
**Team Management**
- Lead a team of high-performing CX & EX Advisory Scientists to effectively deliver Qualtrics solutions, providing coaching and mentorship to guide career development.
- Accurately evaluate performance of team members and provide direct and actionable feedback. Manage team capacity, forecasting, financial performance and resource allocation.
- Communicate team impact and results to key stakeholders and act as an advocate for the team within Qualtrics
- Develop new strategies and partner with fellow leaders to exceed aggressive hiring goals
- Define and manage project tasks and activities. Manage time, budget as well as identifying potential risks and issues that may impact the successful delivery of the program.

**Advisory Practice Growth and Delivery**
- This role will continue to have billable utilisation requirements focused on providing consulting and advisory support to customers to help stand up best-in-class Experience Management Programs. This includes services like - CX/EX Maturity Assessment, Customer/Employee Journey Mapping, CX/EX Program Design, Survey Design, Change Management Workshop, Closed-Loop Design, Program Governance, etc.
- Oversee delivery of a large portfolio of delivery projects varying greatly in size and complexity. These vary from four-week, single-stakeholder engagements, to multiyear, multidisciplinary, international deliveries with dozens of stakeholders.
- Be able to translate customer insights into business recommendations, help clients build business cases and enable clients to develop operational plans
- Scale and optimise XM Advisory Science delivery. Develop standardised content and program templates to facilitate the implementation of best practices in specific industry verticals where you have and will develop expertise
- Partner with Solution Architects in pre-sales to support Advisory Sales and further increase the pipeline. Be able to translate customer needs into business requirements.
- Operational ownership of capacity management, team utilisation, project delivery including budgets and timelines. Ownership of company margin objectives and overall business P/L.

**Cross-Functional Initiatives**
- Coordinate with other functional leaders across the business to develop and deliver multidisciplinary solutions and projects, and drive initiatives to improve the customer o