Contact Center Developer

16 hours ago

Singapore NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

**What you'll be doing**

RESPONSIBILITIES
- Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
- Engagement with Client.
- Manage post implementation support whenever required.
- Use creative and innovative solutions to solve client problems.
- Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
- Write the code that you are proud of and the code must be maintainable and testable
- Maintains security, integrity, and business continuity controls and documents.
- Ensure compliance to policies, processes and standards, both internal and clients’ organization

**REQUIREMENTS**:

- Proficiency in Java, Javascript or other languages used for customization.
- Proficiency in RESTful API.
- Basic understanding of Finesse Gadget customization.
- Experience in MS SQL and Maria Databases.
- Good to have Spring boot framework knowledge.
- 2-5 years of software development experience in Java.
- Good Experience in Node JS.
- Good Experience in SQL Query.
- Good Understanding of relational database modelling concepts.
- Able to work independently as well as in a team when dealing with support cases.
- Contact Center exposure will be highly preferred.
- Experience from System integrator environment preferred.
- A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.
- Familiar with Software Development Lifecycle, and Agile methodology
- Source code management
- Self-starter attitude is a must.
- Able to work in areas outside of your usual comfort zone and get things done quickly
- Exceptional communication skills and able to present and demonstrates solutions to clients
- Polite and able to communicate well to the clients; Client-oriented.
- Analytical and possess good troubleshooting skills.
- Willing to work in extended hours and weekend activities.

**Workplace type**:
**About NTT DATA**

**Equal Opportunity Employer

  • Zoom Contact Center Specialist

    6 days ago

    Singapore ZVC SINGAPORE PTE. LTD. Full time

    The job location can be either Singapore, Australia, Japan, or Korea. **Responsibilities**: - Lead discovery and requirements sessions to identify customers' business, functional, and technological requirements and deliver solutions to meet those requirements - Work with customers to help them understand all the possible solutions Zoom Contact Center can...

  • Technical Consultant

    16 hours ago

    Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full time

    Our client is a Listed company, specializing in contact center software and other communication technology. **Principal Responsibilities** - Develop and deliver consulting services that support business development & demand generation of the contact centers - Strong focus on Value Realization Services consulting bookings, new revenue growth and renewal of...

  • Team Leader – Contact Center

    1 hour ago

    Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time $60,000 - $80,000 per year

    Job DescriptionWe are seeking a proactive and experienced Team Leader to supervise a team of Customer Service Officers (CSOs) within our Contact Center. The Team Leader will be responsible for overseeing daily operations, ensuring service levels are met, and supporting the professional development of the team. This role also includes handling administrative...

  • Unified Communication

    1 week ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    Project planning, deployment and commissioning for projects. - Ability to lead the project; and to provide High & Low level design, tasks scheduling - Presenting of deployment designs to client - Engagement with PreSales team for project effort sizing advisory - Manage post implementation support issues (fault call tickets - P1 case) whenever required -...

  • Manager, Inbound Contact Center

    5 days ago

    Singapore UOB Full time

    Join to apply for the Manager, Inbound Contact Center role at UOB Get AI-powered advice on this job and more exclusive features. About UOB United Overseas

  • SVP - Head of Service Delivery - Contact Center

    3 days ago

    Singapore Citi Full time

    SVP - Head of Service Delivery - Contact Center Join to apply for the SVP - Head of Service Delivery - Contact Center role at Citi The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance to regulatory guidelines....

  • SVP - Head of Service Delivery - Contact Center

    2 weeks ago

    Singapore Citigroup Inc. Full time

    Overview The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance with regulatory guidelines. This role is responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...

  • SVP - Head of Service Delivery - Contact Center

    2 weeks ago

    Singapore Citigroup Inc. Full time

    Overview The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance with regulatory guidelines. This role is responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...

  • SVP - Head of Service Delivery - Contact Center

    2 weeks ago

    Singapore Citi Full time

    The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance to regulatory guidelines. This critical role is also responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...

  • Head of Contact Center

    1 week ago

    Singapore MHC HEALTHCARE PTE LTD Full time

    In this role as the Head of Contact Centre will lead a team of Contact Centre Managers and Team Leaders in delivering professional and consistently high quality service and great customer contact experience through a various contact channels. **Responsibilities**: - Manage the day-to-day operations on Contact Centre Operations and meeting or exceeding all...