Healthcare Quality Manager

Develop, implement, and maintain quality assurance programs tailored to the clinical and hospital environment.
- Collaborate with clinical teams, operational managers, and leadership to identify areas for improvement and implement evidence-based solutions.
- Conduct thorough audits, inspections, and evaluations to ensure clinical processes adhere to regulatory standards (e.g., Joint Commission, CMS).
- Analyse clinical data and operational metrics for trends and performance anomalies, driving quality improvements in patient safety and care outcomes.
- Ensure the quality and efficiency of clinical operations, working closely with relevant teams to align with industry standards and patient care goals.
- Provide detailed reports and direct feedback to executive leadership regarding quality metrics and clinical outcomes.
- Oversee and audit clinical and operational quality, ensuring that all procedures meet healthcare regulations, standards, and internal policies.
- Develop, implement, and monitor quality assurance and improvement plans across all departments.
- Ensure compliance with all regulatory bodies (e.g., JCI, Ministry of Health) and maintain up-to-date knowledge of relevant regulations.
- Lead the organisation in accreditation and certification processes, including preparation and follow-up on assessments.
- Collect, analyse, and present quality performance data, providing actionable insights to drive continuous improvement.
- Implement and track key quality performance indicators (KPIs) for both clinical outcomes and operational efficiency.
- Facilitate training programs to ensure staff understand and adhere to quality standards and best practices.
- Foster a culture of safety, quality, and compliance throughout the organisation.
- Conduct regular internal audits to monitor compliance with internal and external standards and recommend corrective actions where needed.
- Stay updated on industry trends and best practices in healthcare quality management to continuously refine and improve processes.

**Requirements**:

- A minimum of 6 years of proven experience in clinical operations and quality management, or similar role in the healthcare sector.
- Strong knowledge of QA methodologies, tools, and regulatory standards applicable to healthcare.
- Experience designing, implementing, and managing quality assurance programs in compliance with healthcare regulations.
- Excellent communication skills with the ability to work collaboratively with healthcare professionals and influence decisions at a senior management level.
- Strong analytical skills with a focus on data-driven decision making in clinical operations.
- Familiarity with regulatory bodies such as the Joint Commission, CMS, and other healthcare compliance standards.
- In-depth knowledge of healthcare regulations, quality standards, and accreditation processes.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable recommendations.
- Excellent interpersonal and communication skills, with the ability to work collaboratively across teams.
- Certification in Healthcare Quality (e.g., CPHQ, Lean Six Sigma, or equivalent) is preferred.
- Strong project management skills with the ability to lead initiatives from conception to completion.
- Familiarity with quality improvement methodologies (e.g., Plan-Do-Study-Act, Lean, Six Sigma).

**Benefits**
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Work flexibility
- Medical coverage
- Annual Wage Supplement (Bonus)
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Quarterly mental health day off
- Mental health benefits (Premium access to our app)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun