
Support Team Lead
1 day ago
**Qualifications & experience**
- At least 2 years of customer service management experience in customer facing role preferred.
- Strong organisational, analytical and effective problem solving skills.
- Strong communication skills, both written and verbal.
- Proven people management skills.
- Self-starter. Possess professional, positive, can-do attitude. Manage pressure effectively.
**Tasks & responsibilities**
- Carry out supervisory duties to plan, assign and direct work to ensure daily operation support efficiency.
- Ensuring that internal KPIs are met.
- Identify and provide solutions to both customers’ and team needs.
- Identifies, evaluates, and prioritises customer problems and complaints to ensure that inquiries are successfully resolved.
- Ensure new customers implementation is on time and satisfactory.
- Provide ongoing training to the team to ensure effective system use.
- Recommend and implement process improvements to enhance system functionality and user experience.
- Develop and enforce policies and procedures.
- Any other ad-hoc duties as assigned.
**Benefits**
- Excellence career progression
- Learn and get Involved in FinTech
- Help push new technology to the public
-
Marketing Lead
2 weeks ago
Singapore Support Full timeOverview We’re the leading hiring platform for Web3 & crypto jobs — used by top-tier crypto companies around the world, such as Coinbase, Nansen, 1inch, Chainlink, P2P.org and others. As of today we have around 82k on X, 108k on LinkedIn, 52k on Telegram, and ~330k monthly page views. We’re looking for a full-stack Marketing Lead to take over our...
-
Marketing Lead
2 weeks ago
Singapore Support Full timeOverview We’re the leading hiring platform for Web3 & crypto jobs — used by top-tier crypto companies around the world, such as Coinbase, Nansen, 1inch, Chainlink, P2P.org and others. As of today we have around 82k on X, 108k on LinkedIn, 52k on Telegram, and ~330k monthly page views. We’re looking for a full-stack Marketing Lead to take over our...
-
Team Lead, Technical Support
5 days ago
Singapore Adyen Full timeJoin to apply for the Team Lead, Technical Support role at Adyen Join to apply for the Team Lead, Technical Support role at Adyen This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is...
-
Desktop Support Team Lead
7 days ago
Singapore CTC GLOBAL PTE. LTD. Full timeJob Summary We are seeking a skilled and customer-focused Desktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues. You will be responsible for the deployment planning and the coaching and mentoring of the junior team members. Responsibilities...
-
Desktop Support Team Lead
7 days ago
Singapore CTC Global Pte Ltd Full timeDesktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues. Responsibilities Responsible for the planning of the teams' deployment schedules. Provide technical guidance and mentor junior team members Provide IT technical onsite support for end-user...
-
Desktop Support Team Lead
2 weeks ago
Singapore CTC GLOBAL PTE. LTD. Full timeJob Summary We are seeking a skilled and customer-focused Desktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues. You will be responsible for the deployment planning and the coaching and mentoring of the junior team members. Responsibilities...
-
Team Lead, Technical Support
7 days ago
Singapore Adyen Full timeAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to...
-
Frontline Support Team Lead
2 days ago
Singapore Fireblocks Full time $100,000 - $150,000 per yearFounded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, globally recognized brands, and Web3 companies in the world, including BNY Mellon, BNP...
-
Customer Support Team Lead
5 days ago
Singapore SUSE Full timeOverview We are seeking an experienced and passionate Team Lead, Customer Support to join our APAC team at SUSE . This leadership role works closely with our Support Manager to help the team meet its goals and objectives. A strong IT background, especially with Linux, and a collaborative approach are essential. This position requires a 7:00 AM Singapore time...
-
Desktop Support
2 weeks ago
Singapore INFINITE COMPUTER SOLUTIONS PTE LTD Full time**Title : Desktop Support -Assistant Team Lead** **Duration : Permanent** **Location : Alexandra Hospital** **Working days : 5.5 Days(24*7 on Call Support) **Responsibilities** - Able to handle premium users (VVIP); - Able to manage Site Operation; - Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ; - Oversee the...