E-commerce Associate

5 days ago

Woodlands, Singapore TRINET SERVICES PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**
- Own the ecommerce parts of the business. You’ll be maintaining our Shopify Plus,Lazada and various online store platforms and overseeing its growth, optimization, and possible expansion into new geographic markets and retailer e-commerce
- Fulfilling daily orders from all our various online platforms
- Utilize data analytics to understand user behaviors, map out customer journeys, and leverage insights to unlock new growth and retention opportunities
- Implement organizational tools to transform analytical data into digestible insights and actionable strategy and continuously communicate insights back to team
- Plan and prepare digital marketing campaigns and contents for social media platforms.
- Work closely with the team on designing website layout and content as well as providing direction to continuously optimize customer experience.
- Work closely with the team to roll out promotions and ensure we grasps maximum exposure on all online platforms.
- Track customer returns, refunds, defectives, customer complaints and associates costs. Able to respond to customers regarding to this. Provide reports and feedback to relevant internal parties as required.
- Monitor trends and identify and implement improvement opportunities to enhance customer experience.
- Able to streamline the e-commerce fulfilment process.

**Requirements:

- **
- At least 1 - 2 years relevant experience
- Tech savvy
- Able to work independently

TRINET SERVICES PTE. LTD.

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