Business Improvement Analyst

About Atome Financial
- Headquartered in Singapore, Atome Financial is a consumer business unit under Advance Intelligence Group. The products under Atome Financial include:

- Atome: A leading buy now pay later brand in Asia Pacific which is currently present in 10 markets and partners over 15,000+ top retailers. Key merchant partners include ZALORA, Sephora, Agoda, SHEIN and Zara.
- Kredit Pintar: One of Indonesia's top digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK). Over 10 million downloads, 2 million customer reviews and with a 4.4-star rating on Google Play Store.
- As part of the Advance Intelligence Group, a Series-D company and ranked No. 1 on LinkedIn's 2021 Top Startups List in Singapore with over 2,000+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life-for our customers, colleagues and communities.
- Our culture is built on values that are core to who we are and what we stand for:We foster an
**INNOVATION** mindset
-We achieve results with
**EFFICIENCY** and excellence
-We take pride in the
**QUALITY** of our work
-We uphold
**INTEGRITY** in all we do
-We embrace
**COLLABORATION** to work across business lines and borders

**Job Description**:

- Required to provide monitoring and accurate measurement of the service performance and generate service reports to internal and/or external customers, based on the agreed schedule and frequency.
- Required to organize, plan and implement Customer Satisfaction Surveys to obtain the spontaneous and transactional feedback from the customers and perform evaluation on the responses of the services offered by the organization.
- Responsible to generate scheduled daily, weekly, monthly or ad-hoc service reports and ensure they are distributed to the customers within the agreed schedule to avoid any breach of Contractual Agreement.
- Develop and maintain the online reporting system and ensure its availability of reports to the customers.
- Responsible to ensure all documented information related to Service Level and Service Reporting Management and Customer Satisfaction Surveys are created and updated.
- Responsible to create and manage insightful internal reports to better inform internal stakeholders to assist in the business decision making process, to drive growth and increase productivity.
- Identify, plan and implement key projects to improve quality, reduce costs, increase productivity and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.
- Partner with stakeholders to identify automation and process improvement opportunities, designed to reduce cost, enhance efficiency and productivity, and to minimize the number of errors and risks of internal business processes.
- Collaborate with line of business management to continually monitor and evaluate programs, processes, workflow, and business results.
- Leads and manages the different activities required to complete the process improvement initiative such as but not limited to conduct data gathering, data analysis and feedback sessions.
- Creates presentations and present findings, updates, and results to key stakeholders.

Job Requirements:

- Diploma holder with minimum 5 years working experience.
- At least 2 years in a business reporting or business improvement role.
- Has led a successful implementation of process improvement initiatives.
- Must be highly proficient in Excel, Visio, and PowerPoint with ability to create presentations.
- Detail oriented, highly organized, self-motivated, proactive, independent, good communication skills, strong analytical, project management and change management skills, with ability to manage stakeholders, and able to plan and execute.
- Ability to challenge the status quo.

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