Customer Engineer
3 days ago
Responsibility
Proven ability to support inkjet printers and photocopiers, with a sound knowledge of print technology, including laser technology.
- Familiar with Manage Print Services (MPS) software, methodology and function
- Experienced in handling inbound customer calls and support accordingly with1st Level Technical Troubleshooting via Remote tools provided. Guiding Customer on product usage.
- Ability to build and improve strong working relationship with end users.
- Ability to render onsite post-sales support for physical break / fix repair service for a broad range of Multi-Function Printer / Copier.
- Ability to manage, schedule and coordinate maintenance servicing, delivery and installations as well as tracking spare parts and consumables movement
- Ad Hoc Support to Service Team
Requirement
- Structured and organised approach with attention to detail
- Resilient and adaptable with a strong customer service mindset
- Ability to communicate clearly at all levels, both written and verbal
- Able to work independently and make decisions, escalating where and when necessarily and appropriately
- Some Networking Knowledge (connectivity of printer, eg, wireless, etc)
- Knowledge of Microsoft Office Productivity Suite (i.e. Outlook, Word, Powerpoint, Excel)
- Someone with at least 2 years MFPs and Photocopier technical experience; inclusive of operational process, coordination and setup will be advantageous
- Someone with a clear working knowledge of MPS (Managed Print Service) service infrastructure
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