Customer Service Engineer

1 week ago

Singapore OMRON HEALTHCARE SINGAPORE PTE LTD Full time

**Job Highlights**
- Join OMRON Healthcare to work for you & benefits of our society
- Excellent career advancement and development opportunities
- Competitive salary with AWS, VB and benefits package

The Customer Service Engineer supports the business in all aspect of Customer Services, Products Repairs, Sales and After Sales at Customer Service Centre to achieve customer (end user) satisfaction through effective technical support.

**Responsibilities**:

- Ensure that all returned products are processed effectively in accordance with the applicable documented service manuals and standard operation procedures, either directly or via a third party.
- Ensure that all administration relating to returned goods from retailers and customers is handled effectively and according to policy.
- Order stock and check inventory of spare parts and products at Customer Service Centre in the assigned country.
- Maintain Service, Maintenance Record and servicing of devices, including maintenance of equipment calibration list and SOP documents per required GDPMDS standard.
- Support Customer Service Executive with regards to technical questions and provide general technical support for customers (internal and external) and report Quality issues and Customer complaints to Customer Service Engineer.
- Repair and servicing of consumer products BPM, Nebulizer, Thermometer, Blood Glucose Machine, Body Composition Machine, Pedometer and Weighing Machine.

**Requirements**:

- Minimum 2 years of experience in Customer Service, Field Engineering/Electrical Engineering or related field.
- Minimally a Diploma/Degree in Electrical Engineering
- Proficient in English, both written and verbal.
- Good knowledge of Microsoft Office suite (Word, Excel, PowerPoint).

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