Technical Services Manager

**BE PART OF BUILDING THE FUTURE.** What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 9,000 customers including 50% of the Fortune 500, we've only scratched the surface of our ambitions. Pure is blazing trails and setting records: - For eight straight years, Gartner has named Pure** a leader in the Magic Quadrant**: - Our customer-first culture and unwavering commitment to innovation have earned us a certified **Net Promoter Score in the top 1% of B2B companies globally**: - Industry analysts and press applaud Pure's leadership across these dimensions - And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark. **BE PART OF BUILDING THE FUTURE.** Since our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition. Our mission? Deliver a simple, evergreen data platform that enables everyone to turn data into intelligence and advantage. The secret sauce? More than 3,000 team members (and growing) around the world who join forces to invent the next big thing. And then the next one. The world is experiencing a revolution driven by next-generation technology like AI, machine learning, virtual reality, quantum computing, and self-driving cars—all of which require unprecedented amounts of data. This sets the stage for Pure's technology to grow exponentially in the coming years. **We've only scratched the surface of our ambitions**, and as we continue to gobble up market share, we're blazing trails and setting records: - For five straight years, Gartner has named Pure** a leader in the Magic Quadrant for Solid-State Arrays**. - Our customer-first culture and unwavering commitment to innovation have earned us a Satmetrix **Net Promoter Score in the top 1% of B2B companies globally**. - Pure puts a **premium on the future**, investing 26% of revenue into R&D. If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark. **SHOULD YOU ACCEPT THIS CHALLENGE...** Pure Storage is seeking an experienced manager for our growing Singapore Support and Escalations center. In this role you will lead, build and manage our support team that works on complex and challenging issues from our customers and partners. You will recruit, motivate and mentor team members to deliver a high quality customer experience. You will also work alongside Product Management and Engineering to improve our products based on customer feedback The goal of this organization is to help our customers solve problems quickly, efficiently and build the muscle to solve problems that would ordinarily have to be sent to the Development team to solve. This position is ideal for a strong support manager or lead looking to take the next step in their career and work in a fast-paced, entrepreneurial culture. **WHAT YOU'LL NEED TO BRING TO THIS ROLE...** - Minimum 10 - 12 years of experience in customer-facing, technical support work - At least 3 years of direct people management experience - Track record of recruiting and developing a strong team - Proven ability to resolve customer problems, complaints and issues utilizing appropriate internal and external resources - Experience in supporting both hardware and software products, training issues and escalating them to either the hardware or software groups - Knowledge of operating systems (VMware, Solaris, LINUX, Windows), SANs and networking. - Prior support experience at storage related company desired - Knowledge of Fibre Channel, IP networking/iSCSI - Willingness to work off hours or be on call as needed - Ability to speak regional languages could be advantage **BE YOU—CORPORATE CLONES NEED NOT APPLY.** Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey. Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of o