Manager / Assistant Manager, Scale (Apo)

**Date**:6 Sep 2024

**Location**: SCALE, Kent Ridge Campus, SG

**Company**:National University of Singapore

The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS’ lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future.

Through SCALE, working adults (i.e. professionals, managers and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS’ suite of innovative, world-class continuing and lifelong education offerings.

Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive and professional development/education programmes, part-time and full-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals. All programmes are designed and developed in consultation with the industry to ensure relevance and currency.

**About the Role**

The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

**Key Duties and Responsibilities**:
Academic Programmes Development
- Secretariat support to programme development/working committees and accreditation committees
- Liaison work with Ministry of Education, NUS community, Polytechnics, and other relevant institutions/organizations
- Marketing and operational follow-through (i.e. processes and systems)
- Promote high-quality customer service processes. Understand customer needs and develop plans to address them.
- Academic Programme Support and Financials
- System support (from the business user’s viewpoint) to maintain existing or launch new degree programmes
- Support programme delivery such as programme staffing from nomination to engagement, class scheduling, module registration and examination matters (scheduling/invigilation/logistics planning/present required data at the Board of Examiners).
- Fee reviews for existing and new programmes.
- Assist in student financial advisory and programme quality assurance activities.
- Revenue model design and maintenance for programme partnerships
- Engagement
- Plan, coordinate and organize events/ activities to support the School’s alumni outreach objectives and priorities.
- Identify new industry partners and work closely with existing industry partners to solicit mutually benefitting projects for sponsor companies and students.
- Manage the process of assigning industry projects to students.
- Participate in outreach and networking events, and support communication/marketing initiatives.
- Cultivate and maintain long-term relationships to promote the University’s continuing and lifelong education objectives.
- General duties
- Review relevant data and analyze statistics for reporting to senior management and internal/external stakeholders.
- Review and streamline processes and systems for optimal efficiency and stakeholder experience.
- Oversee communication matters within APO.
- Adhoc projects that require maturity in handling and delivery - as SCALE is a new school with much scope for growth (both in diversity as well as in volume of offerings), such adhoc projects frequently feature in the work of the unit

**Requirements**:
**Academic & Professional Certification**
- At least a good bachelor’s degree in any discipline from a reputable university
- Strong English language proficiency is essential and proficiency in Mandarin will be an advantage to attend to Mandarin speaking clients locally and in the region

**Experience & Attributes**
- Relevant work experience in a higher education environment preferred.
- Energetic and willing to work in a fast-paced, results-oriented and ambiguous work environment
- Knowledge of customer relationship management (CRM) practices
- Highly numerate, analytical and meticulous with strong administration skills
- Strong project management and organisational skills
- Good problem-solving and critical-thinking skills
- Experience in / Exposure to the following will be a definite advantage:

- PeopleSoft Campus Solution modules (viz. Campus Community, Student Records, Student Financials, Campus Self-Service, Academic Advisement)
- course and examination administration, vendor management, funding management, accreditation administration, and quality assurance
- First-rate communication and presentation skills
- Strong team player, able to work collaboratively with various stakeholders to achieve desired outcomes
- Resilient, resourceful with good problem-solving and critical-thinking skills, and thrives in a fast-paced, results-oriented and ambiguous work environment

**More Information**:
Location: Kent Ridge C