Order Fulfillment and Customer Service Executive

6 days ago


Singapore SMS INFOCOMM (SINGAPORE) PTE. LTD. Full time

**- To manage price quotation, order fulfillment, backorder/backlog management for SEA countries
- Provide quotation to customer according to agreed price model
- Ensure order fulfillment within required timing, invoice issued timely and manage AR aging
- Manage backorders/order backlog closely by working with part supply planners/logistic team
- Engage with customer in issue/discrepancy escalation and resolution
- Maintain excellent customer relations and upkeep KPI standard
- Conduct internal process audit and ensure compliance
- Other duties as and when assigned

**Job Requirement**:

- GCE A Levels/Higher Nitec/Diploma
- Minimum of 1 year of supply order fulfilment / customer service experience
- Strong people management and communication skill
- Knowledgeable in computer spare parts supply chain is an added advantage
- Have initiative and be able to work independently in a fast paced environment
- Preferably with SAP knowledge and proficient in Microsoft Office



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