Smb Commercial Manager

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: What you need to know about the role: We are seeking a highly driven commercial manager to join the APAC SMB team. They will be responsible portfolio management and driving SMB commercial initiatives across APAC.

**Job Description**:
**Your way to impact**:

- Deeply interrogate and monitor performance through the user journey to develop and execute comprehensive strategies that use the levers of product, pricing, marketing, sales, support, and more to drive user acquisition, activation, retention, and revenue growth
- Analyze user behavior, market trends, and competitive landscape to identify growth opportunities and inform strategic decisions
- Lead cross-functional teams to drive and execute on program across the APAC region to deliver revenue and margin growth for the SMB segment

**In your day to day role, you will**
- Develop a deep understanding of the SMB business across APAC and growth drivers
- Monitor key metrics and KPIs to track progress against growth goals and provide regular reporting to senior leadership
- Collaborate closely with product, marketing, sales, support, finance, and in market leaders to prioritize and execute the introduction and adoption of new offerings, cross-sell and upsell into the user base, and enable optimizations
- Understand the end-to-end customer journey, and use qualitative and data-driven insights to segment, measure, and optimize the performance of growth initiatives
- Stay informed about industry best practices, emerging trends, and new technologies related to product growth and user acquisition

**What do you need to bring**:

- Experience at the forefront of the B2B sector with a passion for serving SMBs in an innovative and global environment.
- Experience in leading and influencing large cross-functional teams to a clear outcome
- Experience in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives
- Demonstrated ability to simplify complex topics while not losing sight of details
- Combination of strategic thinking with hands on execution
- Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies
- Very strong customer focus, naturally including customer perspective in plans, decisions and actions
- Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
- 5+ years working in a business strategy or commercial management capacity
- Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations at C-level
- Experience in the fin-tech or payments space a plus

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.