Assistant Director of Housekeeping

6 days ago


Singapore Shangri-La Hotels Full time

The Assistant Director of Housekeeping is responsible for providing leadership and strategic direction for the housekeeping department, ensuring high standards of cleanliness and customer satisfaction are maintained. They will oversee the planning, organizing, and coordination of all housekeeping activities to maximize efficiency and effectiveness.

**Responsibilities**:
1. Develop and implement housekeeping policies and procedures to ensure exemplary cleanliness and hygiene standards are maintained throughout the facility.
2. Supervise and lead a team of housekeeping staff, including hiring, training, and evaluating their performance.
3. Conduct regular inspections to ensure that all areas of the facility are cleaned and well-maintained according to standards.
4. Manage the housekeeping budget, controlling expenses and continuously seeking opportunities for cost-saving and streamlining operations.
5. Coordinate with other departments to ensure a smooth flow of services between housekeeping and other key areas of the facility.
6. Oversee the inventory of cleaning supplies and equipment, making sure they are adequately stocked and well-maintained.
7. Develop and implement staff training programs to enhance skills, productivity, and quality of service.
8. Handle customer feedback and complaints related to housekeeping, taking necessary actions to resolve issues promptly.
9. Stay updated with industry standards and new trends in housekeeping, and implement best practices accordingly.
10. Ensure compliance with safety regulations, including proper handling of hazardous materials and adherence to sanitation procedures.



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