Player Support Executive

2 days ago

Toa Payoh, Singapore PTW (SINGAPORE) PTE. LTD. Full time

**Roles & Responsibilities**

**RESPONSIBILITIES**
- Identify, troubleshoot, and advise on technical issues in the customer’s computer, mobile app, and/or video game console.
- Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalate real-time issues to client/supervisor.
- Translate documents from Japanese to English and vice versa.
- Perform report and minutes writing in Japanese and/or English.
**REQUIREMENTS**
- Prior experience in call-center or customer service-related roles.
- Language proficiency in both English and Japanese (JLPT N3 and above or an equivalent level) in order to liaise with Japanese-speaking associates.
- Able to work on weekends and public holidays on a fixed schedule.
- Possess customer-focused with appropriate urgency to suit operational demands.
- Good time management and work organization skills.
- Meticulous team player with a results-driven personality.
- Proficient in MS Office. Exposure to any CRM tools or systems is highly advantageous.
- Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console

troubleshooting support.
- Able to solve and analyze information accurately with appropriate speed and guidelines.
- Those without relevant experience (possess an interest in customer service or gaming) maybe

considered as well.

Pole To Win Singapore Ptd Ltd
- _We bring your story to the world_

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