Business System Analyst

5 days ago

Singapore Omni-Plus System Limited Full time

**Position Summary**:

- To provide production maintenance BAU (business-as-usual) support for ERP SAP B1 and other project related activities when required

**Responsibilities**:

- Provide 24x7 support for any potential escalations and incident recovery on a rotation basis, upon activation from Data Centre
- Track contact centre tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e. identify server, network, or database issues and re-assign to the appropriate team)
- Perform periodic statistical extraction to support operational reporting (capacity management availability, obsolescence, maintenance plan)
- Support key audit & major compliance tasks such as key/cert renewal, security vulnerabilities patching & infrastructure upgrade support (firewall, routers, servers)
- Support deployment to production for all business enhancements, tech refresh upgrade & security compliance patching in accordance with change process
- Participate in continuous improvement tasks in enhancing existing monitoring mechanism towards full automation with mínimal human intervention
- May require to support special projects implementation including SI and also CR

**Job Requirements**:
**_Technical Skills_**
- Minimum related experience of 3-5 years in the production support environment and prefer to possess the below technical skills
- Technical development / Product Support for SAP B1

**_Non-Technical Skills_**
- Good communication and interpersonal skills
- Good analytical and problem-solving skills who can analyze issues holistically and propose a solution (Do the right things & keep it simple)
- Ensure assigned tasks are completed end-to-end (Take ownership)
- A team player who can assist team members when needed to cover each other during incident resolution
- Driven and have the attitude to participate in projects assigned apart from BAU tasks
- Open mindset of reflecting on one’s actions from external feedbacks (Reflect & Reinvent)
- Prior experience with either manufacturing, plastic, supply chain domain are advantageous

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $4,000.00 per month

Schedule:

- Monday to Friday

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