Network Operations Engineer Tier 2

**WHO WE ARE**:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

**POSITION OVERVIEW**:
**WHAT YOU'LL DO**:
Assist with troubleshooting multi-vendor, multi-protocol enterprise networks:

- Respond to network alerts and diagnose issue causality with the ability to create Root Cause Analysis (RCA).
- Work with telecommunication providers in support of circuit related issue resolution.
- Work with a variety of vendors to triage configuration, hardware and software issues.
- Escalation SME & oversee the most critical and complex network issues.
- Support the engineering team in analysis of network events / outages to identify permanent resolution, prevention, as well as service improvements.
- Ability and knowledge to assist with various network projects across multiple business units:

- Wi-Fi design / troubleshooting.
- Ability to create and update existing network documentation and Wiki's.
- Mentor and guide junior engineering team members.
- Engage in escalations from junior engineers and the customer.

**WHAT YOU NEED TO SUCCEED**:

- Experience with multiple networking vendors including Cisco, HP, Aruba, Juniper, and Arista.
- Networking Certifications such as Cisco CCNA / JNCIA is required.
- Expert-Level Networking Knowledge: Extensive understanding of network architecture, advanced routing and switching protocols, network security, and high-level network design.
- Expertise in resolving the most complex and critical network issues, often involving deep troubleshooting and advanced diagnostic techniques.
- 5+ years of recent experience with Layer 2 Switching protocols.
- 5+ years of recent experience with Layer 3 Routing protocols.
- Solid understanding of Enterprise Network Design, infrastructure, operational, and IT managed service (ITSM) best practices.
- Deep understanding and experience with technologies including RSTP/MSTP, VLAN, VTP, ARP, OSPF, BGP, TCP/IP, UDP, NDP, VxLAN, VRRP, EtherChannel in a global enterprise environment.
- Strong Wi-Fi experience including design, implementation and troubleshooting.
- Ability to configure and troubleshoot routing / switching equipment.
- Experience with SDN and SDWAN deployments would be advantageous.
- Proficiency in Linux operating system, Note: scripting experience a plus.
- Experience with IPv4 & IPv6 in a dual stack is a plus.
- Ability to work in fast-paced and dynamic environments with limited supervision.

**NICE TO HAVE**:

- Cisco CCIE, Juniper JNCIE or specialized certification in network security or cloud networking is preferred.
- Experience with Python and Bash scripting.
- Global experience with enterprise environments.
- Strong attention to detail, and ability to multi-task in a fast-paced environment.
- Excellent customer-facing verbal and written communication skills.
- Proven organizational skills.
- Fluent in spoken & written English preferred.
- Strong mentoring skills and desire to mentor junior engineers.
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor._

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