Desktop Support Engineer
4 days ago
Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
- Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
- Provides support for queries, escalation, problem determination, resolution, and MAC - move, add and change.
- Printer Maintenance
- Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
- Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
**Requirements**:
- Good to have at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
- Good to have min 1-3 years’ experience in Desktop Support
- Able to work in a banking environment and open for shift work in case required.
- SCCM (familiar with packaging) & have printer troubleshooting experience.
- Good to have EUC Support, IT helpdesk /IT support experience desirable.
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