Operation Executive

3 days ago

Singapore PASSION FM SERVICES PTE. LTD. Full time

**Responsibilities**:

- Manage cleaning operations while establishing and maintaining strong relationships with clients to guarantee satisfaction and service quality.
- Conduct regular client surveys and gather feedback to identify areas for improvement.
- Develop, review, and implement operational plans that enhance work procedures and elevate service quality.
- Analyze operational performance data to inform decision-making and drive continuous improvement initiatives.
- Oversee the control and allocation of resources, including personnel, cleaning supplies, and equipment, to various project sites.
- Monitor inventory levels and coordinate procurement processes to ensure uninterrupted service delivery.
- Ensure strict adherence to safety protocols and regulations during all cleaning operations.
- Conduct regular safety training sessions and audits, maintaining compliance with industry standards.
- Create and implement effective scheduling strategies for team deployment, ensuring adequate coverage for all projects.
- Coordinate transportation logistics for the delivery of cleaning supplies and equipment to project sites.
- Develop and enforce maintenance schedules for all cleaning tools and equipment to ensure operational efficiency and longevity.
- Oversee repairs and servicing, maintaining accurate records of maintenance activities.
- Implement quality control measures and conduct regular inspections of cleaning operations to ensure service excellence.
- Address any service issues promptly and effectively, providing solutions to enhance client satisfaction.
- Maintain comprehensive records of operations, including schedules, resource allocation, safety audits, and client communications.
- Prepare regular reports for management on operational performance and areas for improvement.
- Participate in strategic planning sessions to contribute to the growth and development of cleaning services.
- Undertake any other ad-hoc assignments as directed by management to support operational goals and business needs.

**Requirements**:

- Diploma or Professional certificate in Environmental, Management or equivalent fields.
- Min 3 years’ experience in environmental services and managing facilities sites.
- Able to communicate and partner well to users and clients.
- Understanding of employment and foreign employment act.
- Hands on experience include chemical handling.

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