Junior Solutions Engineer
6 days ago
**1.0 OVERVIEW**:
The Junior Solutions Engineer is required to lead the implementation process of GlobalLink suite of products and support clients with ongoing implementations. GlobalLink is a translation management system used by the world’s largest translation buyers.
**2.0 DESCRIPTION**:
- Gather and analyze configuration requirements from clients
- Draft the implementation plan, including risk analysis
- Ensure the deadlines of the implementation timeline are met
- Execute the configuration tasks
- Coordinate with the client’s system integrators the installation, setup and upgrade of GlobalLink connectors
- Be the primary technical point of contact and point of escalation
- Assist support team with any configuration issues
- Coordinate with TransPerfect’s Product Management team the development of new tool features
- Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
**3.0 REQUIRED SKILLS**:
- Product management techniques
- Collaborative attitude
- Excellent written and verbal English communication skills
- Excellent problem solving and analytical skills
- Strong interpersonal skills
- Effective time management skills
**4.0 REQUIRED EXPERIENCE AND QUALIFICATIONS**:
- Minimum Bachelor’s degree or its equivalent
- Client-facing role
- Project management
**5.0 DESIRED SKILLS AND EXPERIENCE**:
- Expertise with at least two of the following skills:
- Linux and MySQL
- Scripting and regular expressions
- Content Management Systems:
- WCMS (AEM, Sitecore, Drupal )
- eCommerce platforms (Salesforce Commerce Cloud, SAP (Hybris), Magento,)
- Other content management systems (Veeva, Contentful,)
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