Customer Service Officer

3 days ago

Hougang, Singapore AGrader Learning Centre (Hougang) Full time

We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at **Hougang Central & Kovan City**.

**Looking for individuals who can commit at least 1 year, 2 days a week.**

**Contract full-time/part-time position with possibility to convert to permanent staff.**
- **Only applicants who have completed both assessment tests will be considered. **(if you need help with accessing the Indeed tests, feel free to contact us. We will be happy to help)_

**We pay quarterly bonus, even for part timers**

**### Your responsibilities as a Customer Service Officer: ###**
- Work closely in an administration team and be responsible for the daily operations of the tuition centre
- Create a wonderful customer experience as you understand that making a customer happy is crucially important to the company's success
- Learn face-to-face communication skills as part of good customer service
- Engage interest in potential customers and provide them with clear explanations on the offered programs
- Identify customers’ needs and develop strategies to maintain a high level of customer satisfaction
- Online systems usage & maintenance
- Calling customers to inform about promotions and new updates.
- Basic daily housekeeping works.
- Any other administrative, operational and customer outreach works as required.

**### Requirements: ###**
- Minimum 'O' Level. 'A' Level preferred.
- Permanent role. Able to commit at least 1 year.
- Flexible timing
- Willing for inter-centre travel (to Kovan) & deployment
- Strong interpersonal and communication skills
- Positive work attitude, self-driven, independent, team player with strong service mindset
- Responsibility is a MUST in this job - you need to be accountable, responsible and see through the job areas and tasks that you’re given.
**- MUST have INITIATIVE & be PROACTIVE. Passive & calculative attitude need not apply.**

**### Benefits: ###**
- Long service and performance bonus may be rewarded.

**### Working Hours & Location: ###**
- Hougang Central
- Tuesday to Friday: 3pm to 9.30pm
- Saturday and Sunday: 8.30am to 6.30pm

**### Good Things of the Job: Here’s What’s in It For You: ###**
- A Happy, Positive & Cheerful environment
- Being able to deal directly with kids, who are the most innocent & bubbly humans in society (who're not looking to deal you any harm when you're not looking)
- Seated most, if not ALL the time (who likes standing?)
- FULLY air-conditioned environment that is CLEAN and NOT dusty and NOT hot
- Endless learning opportunities - having a wide scale of operations, we are able to satisfy your ambitions & learning needs

**- Engaging job so do not expect to be bored with nothing to do or to do your own personal things.**

If this sounds like the beginning of a great new challenge for you..

We look forward to hearing from you

Work Remotely
- No

**Job Types**: Full-time, Part-time, Permanent, Contract

**Salary**: $10.00 - $13.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule
- Promotion to permanent employee

Schedule:

- Flexible hours

Supplemental pay types:

- Retention bonus

**Experience**:

- Customer service: 1 year (preferred)

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