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Customer Service Officer

2 days ago

Singapore Singapore Airlines Full time

**Responsibilities**:

- Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include:

- Attending to general enquiries
- Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)
- Handling membership related transactions
- Assist in backroom administrative functions and other ad-hoc duties if necessary
- He/She will be rostered for shifts within the daily operating hours of 8.30am and 6pm, including weekends and public holidays, on a rotational basis

**Requirements**:

- Minimum of Higher NITEC or equivalent
- Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantage.
- Working knowledge in Microsoft Office
- Possess good verbal and written communication skills and customer service attributes
- A team player and a quick learner
- Able to adapt quickly in response to changes and have the ability to handle work stress
- Training in essential customer service, transactional skills and systems will be provided