Competence Centre Manager

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers’ growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here, we believe in People Powered Innovation. It’s the people who brought us to where we are right now, and it’ll be the people who bring us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

**About the role**

The Healthcare Competence Centre has Asia Pacific scope for supporting the varying needs of select customers shipping Temperature Controlled shipments. The Competence Centre Manager will lead a team of supervisors with daily customer engagement in creating solutions, procuring solutions, implementations, escalation resolution all ensuring the customer and Bollore Quality Standards are being followed.

The Healthcare Competence Centre Manager and his/her team will be aligning the various entities within the Region to ensure the highest standards of Quality Assurance are maintained and evolved with our Customers when shipping Temperature Controlled shipments and ensure Customer SOPs and Contracts are aligned and adhered to. The team is considered as the central source of knowledge and experience understanding all the latest technologies, tools, solutions in the Cold Chain market. The team will be supporting Temperature Controlled movement of Air, Ocean and potentially Road shipments.

**What you will be doing**

**Monitor and support the regional and local Competence Centre network**
- Drive regular workshop/meeting/conference call or local meeting together with Contract manager for implementation of new processes, to review performance, to gather all parties involved
- Performs the best practice sharing within the Global Competence Centre and Healthcare community
- Coordinate with Global Competence Centre, Regional Key Account Managers / local Account Managers / Middle Office audit and analyze results to define action plan to be set up
- Collect appraisal/feedback from customer’s on service quality (RKAM/KAM/ local Account Managers and Middle Office). Liaise with local and regional management to define action plan

**Solutions and tools management**
- Establish structured relationships with Airlines, Cold Chain Solutions and Tools providers in Asia Pacific and to ensure alignment with global contracts with the same
- Validation process management with customers own solutions
- Alignment and Implementation with the countries and regions
- Provide ad-hoc or contract rates upon customer request
- Identify major risk and intervene in order to organize contingency
- Adapt quick and flexible ideas to transfer the risk management into alternative solutions to ensure any service disruption could be recovered smoothly

**Continuous Improvement**
- With support of peers, able to relate to customer in transposing recurrence service issues into any improvement level that could value add to next KPI performance
- Suggest optimization of supply chain processes and IT systems whenever possible
- Suggest new processes and develop some tools/reports to improve the Global/Regional performance of the customer

**Requirements**:

- Cold Chain experience specifically dealing with Airlines and Tools/Solutions providers (International Freight Forwarding, Ocean Freight with knowledge in Supply Chain and/or Logistics will be a plus)
- At least 5 years’ experience in the Healthcare Industry / control tower / contract operations management / key accounts
- Experience in growing and managing teams
- Good knowledge of freight forwarding operations and processes
- Proficiency in MS Office
- Positive attitude with service improvement mindset