Claims Manager- Constructions Defect

2 weeks ago

Remote, Singapore Howden Group Holdings Full time

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

Claims Manager
- Constructions Defect

About the role:
DUAL North America, Inc. is seeking a Claims Manager to join its subsidiary Align Claims. This position requires a minimum of 15 years of claims experience with at least 5 years handling high exposure construction defect cases that involve complex coverage and risk transfer issues. At least 5 years prior management experience is also required. This is a remote role.

Location: Remote, U.S.

Salary Range: $150,000.00-$175,000.00

Essential Functions:

- Maintain a diary on all open claims files assigned to the claims team to ensure all best practices are being followed
- Review and approve all coverage letters, including reservation of rights and coverage disclaimers.
- Assign new losses
- Mentor and training
- Facilitate a team building culture through regular meetings with staff at the team and individual level
- Ensure compliance with DOI regulations
- Retain talent. Acquire talented team members when vacancies arise
- Ensure timely reserves are posted
- Perform monthly file audits to ensure best practices are being followed and provide feedback to the front-line examiners with audit results
- Review large loss reports that will typically involve a comprehensive case analysis outlining all critical issues that formulate the basis for an authority request, as well as a verbal roundtable presentation/conference call
- Keep current on key changes in case law and industry trends
- Assist underwriting and other business partners

Job Requirements (education, experience, skills):

- Bachelor’s degree or equivalent experience required.
- Professional designations (CPCU, AIC, SCLA) are a plus
- 15 + years of overall claims experience required, with at least 5 years of prior management experience
- Must be licensed or have the ability to become licensed in all required states
- Strong written and verbal communication skills
- If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:

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