UX Researcher

**Create the future of shopping
**KaiKai **, the fastest growing shopping app in Singapore and Hong Kong, offers curated secret deals from superbrands. Accessing deals on their mobile that are in their vicinity, users can shop at their convenience in-app and collect in-store.

Marrying mobile shopping with the in-store experience, retailers can now deliver a truly omni-channel experience with KaiKai and report on results that are actually measurable. Our technology and expertise will aid retailers to recover from, and transition their businesses into the post-pandemic world via a data-driven approach. KaiKai is the expert in creating hype and driving traffic to offline stores. KaiKai partners with some of the best brands to offer deals at never-seen-before prices across luxury fashion, beauty and skincare, electronics, dining, staycations, spas and more.

KaiKai is a subsidiary of Cosmose, a leading martech solution that is on a path to revolutionise the $23 Trillion retail industry. Cosmose AI understands, predicts and influences how billions of people shop offline by seamlessly adding data-driven actionable insights back to their online and digital assets. Delivering results for the world’s biggest brands including L'Oreal, Estee Lauder, LVMH, Cartier and Walmart. Cosmose AI was recently awarded “Most Innovative Use of Mobile Technology” by Mob-Ex Awards 2021, Asia’s biggest mobile marketing awards. We were also recognized for the “Best Use of Digital Solution”, “Best Use of O2O Strategy'' and “Best Use of Technology'' categories.

We’re proud of its successful launch in Singapore and Hong Kong last year, the shopping spree that KaiKai envisioned for Singapore and Hong Kong now calls for a hiring spree for rockstars. We’re an ambitious team brimming with passion in what we do, with massive goals set out ahead.

We're searching for a **UX Researcher **to join our team. As a UX Researcher, you will be an integral part of the product development team, and collaborate with others in key decisions around product needs. We value experience in design both for web and for mobile environments. This position will attack unique analytical problems from all angles, while advocating for best user experience and improving the look and feel of both internal and external facing products on a regular basis.

**We’re looking for someone who**
- Dreams Big: Ambitious, passionate and achieve MASSIVE goals
- Customer-centric: We care about our customers and strive to provide them with the best solutions
- Celebrates both Success & Failure: Rejoicing the wins but also reflecting, learning & improving proactively when there are defeats
- Honesty and Integrity: We appreciate respectful feedback
- Problem Solver: You’re a fixer and not a complainer
- Actionable: Work fast, make SMART decisions fast, move fast with conviction

**What you'll do**
- Conduct qualitative and quantitative mixed methods research e.g. web/app analytics, A/B testing, surveys, etc.
- Translating research and test findings into digestible deliverables e.g. research reports, experience maps, personas, etc.
- Acting as important player in shaping our products
- Working cross-geographically with different teams and users (Cosmose is becoming a global startup)
- Participating in a revolution of the approach to online and offline shopping
- Working with flat structure with no-B.S. culture

**What you'll need**
- Minimum 1 year of experience in UX research/analyst/designer at a relevant product, brand or agency.
- BA/BS in Design, User Experience, Human-Computer Interaction, or other related fields is preferred.
- You can measure, analyze, and organize user experience research and analytics
- Ability to evaluate websites and apps performance using Google Analytics, Smartlook, Hotjar, and other platforms to draw insights for recommended improvements
- Ability to wireframe and validate work using the usual tools like Whimsical, Figma, Sketch or similar
- You can work collaboratively across different teams with different skill sets, including Marketing and Product Managers, Engineers and other business stakeholders.
- You're a strategic and conceptual thinker as well as a tactical and pragmatic practitioner who Gets Stuff Done.
- You know when to uphold design conventions—and when to break them.
- You’re curious and love exploration, but are truly a problem-solver at heart.
- You want to learn, grow and elevate those around you, and are the kind of person others want to work with.