Product Manager

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a **Product Manager.**

**Principal Responsibilities**

The Product Manager role is deeply customer-focused, collaborating closely with other key disciplines, and always making decisions with a strong customer and commercial mind-set. Successful product managers act as owners of the business and are willing to do whatever it takes to deliver as much value as possible to our customers. He/she will drive cross-functional delivery and engage with stakeholders across Engineering, Design, Operations, Business, Legal, Compliance, Marketing and other Product areas in order to deliver results.

The successful role holder will demonstrate the follow key attributes:

- Product/Outcome Focus - Open-mindedness when considering new and/or deviant feature ideas; Ability to put himself/herself in the customer’s place and identify their key needs and pain points
- Business acumen - accuracy in estimating the market size and viability of a prospective product or feature; ability to clarify business outcomes, key performance indicators and ensure the solutions best address problem statement and deliver anticipated benefits
- Delivery Excellence - the capability to mobilize and successfully manage end to end execution to a high standard across all facets of the change process to ensure benefits are realized (while accountability sits within strategy owning lines of business)
- Innovation - an awareness of emerging technology and innovation how this can be applied to solve challenges and improve the quality, efficiency and effectiveness
- Design Led Thinking - an awareness of end to end customer focused solution design and architecture alignment / problem solving
- Support the full cycle of product management across one or more products and cross-functional teams from opportunity assessment, ideation, through validation and delivery, to ongoing product lifecycle management and optimization
- Use insights, data, market potential, trends, problems, and opportunities to develop a product vision and strategy for your product and demonstrate that the product strategy is aligned to achieve the business strategy
- Push products across the finish line and get buy-in across the organization
- Lead discussions across functional teams about hypotheses and lead teams through discovery, test and learn processes to validate or kill ideas, using data and insight driven decision making.
- Work across lines of business to support innovation projects and get early concepts and pilots to market
- Effectively collaborate with internal cross-functional teams and external stakeholders to drive product development.
- Influence tech stack, data model, APIs, platform and system architecture
- Challenging limitations - push tech-enabled possibilities and making judgments and recommendations that will impact the business
- Lead aspects of the proposition and product design processes, understanding research techniques, design patterns and service design; Seek constant user feedback to iterate on product and experience

Requirements

**Requirements**:

- Scrappy get-it-done mind-set to take products and features from 0 to 1
- Strong customer empathy and experience shaping product direction and execution based on customer needs
- A hunger to tackle complicated and impactful product & business problems
- Experience in solution design including creation of value propositions
- Knowledge of market trends, new technologies and Fintech products
- Proven experience in creating and evolving digital experiences and translating that into practical solutions with commercial impact
- Strong strategic thinking, problem solving, and logical structuring abilities
- Comfort with ambiguity; the ability to independently lay out and tes