Client Services Manager

2 weeks ago

Singapore Cielo Talent Full time

Company Description
- Job Description

**Team Management**:

- Lead all recruiting operations capabilities, including sourcing, screening, and coordination functions.
- Work with team day-to-day to meet performance goals and objectives.
- Maximize the use of Cielo resources to meet goals.
- Responsible for hiring, performance management and career development for a recruiting team of smart, highly ambitious Cielo employees in a variety of recruiting and recruiting support roles.
- Provide leadership, inspiration and coaching to the recruiting team.
- Establish regular communications with the recruitment team, such as 1-1 meetings, team meetings with established agendas or other regular touch points.

**Client Relationships**:

- Showcase an extremely high level of understanding and becomes fully engrained in the client organization including relationships with key stakeholders, organizational structure to further demonstrate “We Become You.”
- Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
- Work with Client Services Director to ensure execution of Strategic Account Plans in partnership with client HR and key stakeholders.
- Leads, develops and delivers team meetings and partners with CSD on annual and quarterly business reviews.
- Directly works with Recruiters and hiring leaders to foster relationships and build trust.

**Cielo Operational Excellence**:

- Support recruitment process needs of one or more clients.
- Responsible for Cielo-specific metric reports and P&L management.
- Manage the budget and ensure systems are in place to track expenses.
- Drive standardization, continue improvement and consistency of processes and procedures.
- Effectively work as part of the Cielo Client Service Management team to share best practices and drive organizational initiatives.
- Additional duties as assigned.
- Qualifications

**Education**:

- Bachelor’s degree is required. Equivalent experience may be considered.

**Experience**:

- Minimum of five or more years’ results-oriented leadership experience in talent acquisition or human resources.
- Experience leading both virtual and on-site teams in a corporate talent acquisition function either in-house or in an RPO environment.
- Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.

**Functional/Technical Knowledge, Skills and Abilities Required**:

- Strong proficiency in the Microsoft Office Suite.

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