Community Ambassador

JLL supports the Whole You, personally and professionally.
Duties & responsibilities
Client Engagement
Create a fun and impactful client engagement strategy
Engage with all guests, employees and key stakeholders
Embed in the FM team a culture of empowerment, engagement and fulfilment.
Work with relevant parties on space management through data analytics
Develop client support/feedback initiatives e.g. FAQ
Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services
Communication
Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
Liaison with JLL team and client on soft service delivery
Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
Adopt innovative communication strategies
Champion monthly meetings with stakeholders to enhance relationships
Event Management
Formulate a monthly/annual calendar of events and implementation plan
Build and maintain Standard Operating Procedures
Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
Providing outstanding customer service and organizing memorable events that exceed client expectations
Propose ideas to improve event and service quality
Events reporting and customer feedback survey
Develop an event planning process that is simple to adopt and implement
Assist in the coordination of event orders with clients, team and vendors
Develop and manage the vendor network
Procurement & Vendor Support
Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of consumables and services as required
Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans
Finance Admin Support
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace Manager
Ensure Finance KPIs scores are met
Risk Management
Assist in the event risk management program
Participate in the disaster recovery and business continuity plans as required
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
Achieve Key Performance Indicators and Service Level Agreement targets
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.