Community Ambassador

1 week ago

Singapore WEAVE LIVING SG PTE. LTD. Full time $18,000 - $72,000 per year

About the Role:

Are you an energetic team player passionate about creating vibrant communities? We are seeking enthusiastic candidates to join our Operations Community Team on a part-time basis for our properties in Singapore. This is your chance to embody our brand promise and foster a strong sense of community among our residents

Selected candidates will be trained to deliver exceptional customer service, curate on-property events, and execute social media marketing strategies. They will report to the Operations Manager.

Salary:

We are offering an hourly rate of $18 for this role.

Responsibilities:

  • Delivering and facilitating outstanding service to residents, representing the Weave brand in all aspects
  • Creating a warm and welcoming environment for our residential community
  • Recognizing and anticipating/reacting to the changing needs, expectations, and emotions of our customers, working with all in-house teams to ensure that the brand and its products and services are all coordinated to deliver the greatest possible customer experience
  • Coordinating and executing community initiatives and events designed to develop resident relationships and help build both brand and property awareness in partnership with the Operations team
  • Be the go-to person for residents and coordinate with the on-property operations team to resolve resident issues with professionalism and patience
  • Reporting on resident suggestions with creative ideas to enhance living experience
  • Conducting property viewings to support our leasing strategy when needed
  • Executing social media marketing strategies at the property level in collaboration with the Marketing team

Requirements:

  • Strong people skills - approachable, a good listener, and empathetic
  • Professional working experience with extensive time in a customer-facing setting
  • Background in boutique hotel, serviced accommodation, or co-working environments will be a plus
  • Experience in coordinating events will be a plus.
  • Experience in adapting to challenges, dealing with emergency or crises and managing conflict and complaints in a constantly changing environment.
  • Flexibility in schedule - work hours will be (8am to 1pm) or (12pm to 5pm) on Saturdays and/or Sundays
  • Strong communication skills in written and spoken English. Other languages would be an advantage.
  • Holder of Certificate/Diploma or above in hospitality or related disciplines

About the Company:

Weave Living is Asia Pacific's leading integrated lifestyle rental apartment developer, owner, operator and asset manager. Our beautifully designed and professionally managed living options include multi-family apartments, luxury serviced suites and private co-living studios in wholly owned buildings in prime city central locations.

We pride ourselves in bringing hassle-free city living experience to our residents, delivering fantastic value. Our properties are home to global citizens who rave about our fully-furnished, design-led living spaces, amazing shared spaces, state-of-the-art technology, luxury amenities, unmatched service, and most importantly a vibrant community led by our very own brand ambassadors. Focus on sustainability, and creating positive social impact is at the heart of everything we do. We are a portfolio company of leading global private equity firm Warburg Pincus, and work with several leading global institutional investors as JV partners in our residential-for-rent asset management business.

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