Housekeeping Supervisor

3 days ago


Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time

**Responsibilities**
- Direct and guide Room Attendants (RAs) to ensure all rooms and floor corridors are maintained to the highest standard of cleanliness and tidiness.
- Assist in job training, grooming and conduct standard of RAs, ensuring they act accordingly to Serviced Residences (SR) rules and regulations.
- Understand the cooperation between other departments such as Front Office, Engineering, Laundry, and Room Service.
- Notify immediately when damage, theft, and/or lost and found happens.
- Ensure that all floor pantries are equipped with complete necessary supplies and linen according to par stocks.
- Advise the Housekeeper if staff performance is not satisfactory and reports daily on all the above.
- Ensure RAs follow room cleaning priorities strictly, utilizing RA standard list correctly and room status is reported to Housekeeping timely.
- Check on RAs’ equipment and cleaning machines twice a day to ensure proper care, use and condition.
- Ensure VIP rooms are properly supplied, checked, and given back on time to Housekeeping management for inspection.
- Inspect each room of the assigned level using the standard Supervisor check lists.
- Report and follow up on maintenance problems within assigned area to Housekeeper.
- Attend to guests’ requests and feedback.
- Report suspicious persons or actions, DND rooms according to procedures.
- Ensure the room discrepancy status is accurate before submitting it to Duty Manager.
- Have good computer knowledge and skills e.g. Microsoft word, excel.
- Understand and be aware of all room categories.

**Requirements**:

- O-Level or equivalent
- At least 2 years of supervisory experience in Hotel/Serviced Residence Housekeeping
- Proactive, meticulous and able to perform strenuous activities and handle heavy load



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