Solutions Partner

1 week ago

Singapore TransPerfect Full time

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
- 1.0 OVERVIEW
- 2.0 DESCRIPTION
- Keep abreast of Game industry trends and technologies pertinent to the demands of our Gaming clients.
- Evaluate our Gaming clients' technical requirements, goals and challenges and propose bespoke solutions.
- Engage in regular communications with Gaming clients to keep them updated on latest developments, understand their feedback and follow up on any issues raised.
- Execute systems preparation, installation, configuration, testing, upgrading and patch installation for Gaming systems.
- Foster cooperation with relevant internal or external stakeholders to provide solutions to technical issues for Gaming clients.
- Assist with troubleshooting of technical issues, identification of root cause, and implementation of corrective and preventive actions.
- System maintenance, capacity monitoring, health and performance monitoring, utilization optimization for Gaming systems/equipment
- Implement system backup, perform database restoration and system recovery for Gaming systems.
- Respond to technical enquiries from Gaming clients.
- Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor.
- 3.0 REQUIRED SKILLS
- Strong collaboration skills, with the ability to motivate and guide cross-functional teams.
- Demonstrated ability to build and maintain strong relationships with stakeholders at all levels of the organization, with a focus on client success.
- Ability to articulate technical concepts to non-technical audiences, interpret business needs and convert them to technical requirements.
- Ability to analyze, isolate and solve technical problems.
- Ability to work independently, prioritize tasks, and deliver efficiently under pressure.
- 4.0 REQUIRED EXPERIENCE AND QUALIFICATIONS
- Bachelor’s degree in technical field, or relevant experience
- 8 years’ experience working in a relevant technical role in the video games industry.
- Experience with ensuring proper set-up of and compliance with security policies of Gaming Clients
- Experience with setting up gaming consoles test kits/dev kits and PCs for game testing.
- Project management experience, with the ability to handle multiple projects simultaneously.
- Strong understanding of gaming industry dynamics and trends, with a passion for gaming
- 5.0 DESIRED SKILLS AND EXPERIENCE
- Experience with server administration tasks (security permissions, group policies, user/group administration etc.)
- Experience with maintaining infrastructure equipment including laptops, PCs, servers, routers, switches, firewalls, LAN, WAN and network segments.
- Experience with Unity and Unreal game engines a plus

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