Collections Specialist
3 days ago
locations
Singapore
time type
Full time
posted on
Posted Today
job requisition id
R121386
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
Our company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to craft and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies get along with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours
The Opportunity
The SEA Collections Specialist is responsible for the resolution and management of outstanding invoices and delinquent accounts. You will interact with sales support, customer service, and accounts receivable in balancing accounts. You serve as the critical issue contact point for customer payment disputes and makes recommendations for account reconciliations. You will also audit and analyse aging reports, support and track collection efforts.
**Responsibilities**:
- In depth account reconciliation and collection of receivables, generated to their assigned portfolio.
- Dispute resolution, billing/contracting, which may require negotiations within customer’s organization,
- Complete any reporting monthly/quarterly as per the department's reporting schedule. Participate and contribute on the department's ongoing operational improvement projects.
**Requirements**:
Experience in successfully balancing responsibilities while at the same time maximizing customer satisfaction is required or exposure to Customer service.
- Must be able to build and maintain a successful partnership with Customers, Sales and other back-office groups.
- Must be able to efficiently resolve complex issues with little direct supervision.
- Excellent written and oral communication skills are required
- Previous knowledge of Aria and SFDC is advantageous.
- SAP knowledge is a strong plus.
- Associates degree or equivalent ideally
Adobe Singapore is ranked #4 in Singapore Best Workplaces 2021 (Medium & Large Category) and #3 in Singapore Best Workplaces in Tech 2021 (Medium & Large Category).
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.
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