Collections Team Lead

5 days ago


Singapore Tonik Full time

Join to apply for the Collections Team Lead role at Tonik . As a Collections Team Lead, you will oversee daily operations, coordinate activities, and supervise direct reports within the collections department. Your role involves developing collection strategies, leading a team of specialists, and collaborating with cross-functional teams to optimize workflows. Responsibilities Supervise daily activities of the Desk Collectors Assist or recommend collection techniques for difficult cases Provide coaching to team members Generate performance reports (Daily, Weekly, Monthly)Escalate issues to management Process reversals when necessary Resolve customer issues raised through the department Achieve set targets Adhere to Central



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