Assistant Training Manager

3 years exp

**Roles & Responsibilities**

The **Assistant Training Manager / Training Manager**, will develop, implement and review training curricula and materials (working closely with a team of content developers) for SSG/IBF funded courses.

Working with our content, educator and operations team, **The Assistant Training Manager / Training Manager **will manage our curriculum development projects, maintain specification accuracy, and ensure our courses are funded with IBF/SSG subsidy.

**Product Development & Management**:

- Working with our content team, construct our courses as per the SSG / IBF SkillsFramework (Coordinate with the funding officers).
- Coordinate training administration and logistics, manage course registration, confirmation, delivery and evaluation.
- Maintain files, update records and ensure the safekeeping of course information, documents, courseware and resources.
- Handle course enquiries and provide advisory on policies/procedures for claims of training grants and subsidies.
- Manage and escalate (as and when required) cases of refunds, no shows, deferments, re-assessments, complaints, appeals and academic dishonesty.
- Participate in projects involving course administration, courseware enhancements, training/learning management system, etc.

**Management of Trainers, Assessors & Operations Support**
- Working with our Trainer Management Team, you will administer appointments of trainers/assessors, manage probation and performance assessment, sign appointment contracts, monitor non-compliance of appointment terms, and administer contract renewal/termination.
- Schedule trainers/assessors to conduct training/assessment, track utilization and monitor assignment distribution among trainers/assessors.
- Update and maintain profile details, contract status, assignments conducted and performance management records.
- Induct trainers/assessors on course contents, training and assessment policies/procedures and communicate updates.
- Collate feedback on trainers/assessors, evaluate the feedback and implement corrective action(s)

**Evaluation & Quality Management**
- Review course evaluation reports, provide recommendations for improvements and implement identified interventions.
- Develop survey questionnaire on stakeholders' perception and evaluation of training impact, administer the survey, conduct analysis, prepare a report and make recommendations
- Review training administration system, policies and processes, identify areas for improvement and implement action plan(s) for continuous improvement.

**It would be great if you have the following knowledge**:

- Experience in a training institute handling SSG & IBF courses would be an added advantage.
- Experience in using TP Gateway System, IBF Portal.

**Key Requirements**
- Tertiary qualification
- 3-5 years experience in curriculum / product development
- ACTA / ACLP Certification
- Have an entrepreneurial mindset, recognize opportunity, take initiative, and innovate in the face of challenges.

**Come **_join our exciting_** SINGAPORE **_team_****

We are located at PLQ 1 Building (Opp PLQ Mall).

Just beside Paya Lebar MRT Station.

Knowledgehut Singapore welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us contribute back to society. So, feel free to express who you are and be proud of your heritage and personal experience as you begin your journey with us

The Knowledgehut Holding Company, located out of Bangalore, was established in 2011 to empower technologists and other professionals with high-quality, hands-on learning opportunities at scale, nurture talent for the future of work, and help close the skills gap. Leveraging a state-of-the-art immersive learning experience platform, KnowledgeHut fundamentally disrupts how tech is learnt and empowers enterprises with a scalable tech-driven solution to align role-based skill requirements with desired business outcomes. Whether you're looking to develop capabilities in Software Development, IT Service Management, Cyber Security, Cloud Computing, Machine Learning / AI or Data Science, KnowledgeHut is your learning partner of choice.

The uPGrad Education Company, a global online higher education provider with Temasek Holding (Singapore) investing US$120 million in them, acquired KnowledgeHut Group in August 2021. The company intends to use the capital proceeds to strengthen its team further, scale its global market operations, bolster its technology and product capabilities, and pursue merger and acquisition opportunities.