Training & Certification Manager

Job Brief

We are seeking a dynamic and experienced professional to lead our Training and Workshop Unit, driving innovation and growth in adult education. With a primary focus on training (70%) and oversight of our Certification System (30%), this role is pivotal in generating revenue, expanding learner engagement, and upholding excellence in our certification programs. This position offers an exciting opportunity for career advancement, involvement in international projects, and meaningful contributions to workforce transformation.

Responsibilities

• Training & Workshops:

• Develop, market, and deliver high-impact training programs and workshops aligned with workforce transformation trends and business objectives.

• Identify industry needs to design relevant courses and collaborate with adjunct trainers for program delivery.
• Ensure quality assurance for training materials, trainer performance, and participant satisfaction.

• Meet and exceed company KPIs through innovative training strategies and efficient resource management.

• Certification System:

• Manage operations for the Certified Green Productivity Specialists scheme, ensuring adherence to APO-AB1003 (ISO/IEC 17024), APO-PS 101 and APO-GPS 201 standards.

• Maintain and enhance the Certification Body's processes and governance to meet regulatory and accreditation requirements.

• Strategic Leadership:

• Build and grow the training team by recruiting and mentoring team members, including business development and marketing personnel, to meet organizational goals.

• Drive efforts to achieve accreditation with the Singapore Accreditation Council for the Green Productivity Certification Body.

• Explore opportunities to expand training internationally through Learning Management Systems (LMS).

• Stakeholder Engagement:

• Partner with internal and external stakeholders to ensure seamless program delivery, including funding compliance and alignment with SSG's Skills Framework.

• Source and collaborate with top-tier external trainers and vendors.

• Innovation & Growth:

• Introduce service design and innovation thinking to learners, empowering them to improve productivity and business performance.

• Expand the organization's reputation as Singapore's only Green Productivity Certification Body, supported by the Asian Productivity Organization (APO).

Requirements

• Degree or postgraduate qualification with at least 6 years' experience in adult education, productivity training, or related fields.
• Strong understanding of the SSG Skills Framework, including grant funding mechanisms.
• Prior experience in managing training delivery, program development, and stakeholder engagement in fast-paced environments.
• Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP) is an advantage.
• Proficiency in digital tools, including LMS platforms and Microsoft applications.
• Exceptional interpersonal and communication skills with the ability to manage diverse stakeholders effectively.
• Proven track record of building and leading successful teams in a training or educational setting.

What We Offer

• Impactful Work: Contribute to specialized training programs that upskill PMETs in F&B and retail sectors, fostering innovation and productivity in their workplaces.
• Career Growth: A clear pathway to leadership within a growing organization, with opportunities for professional development and international project involvement.
• Innovative Culture: Join a collaborative and forward-thinking environment where your ideas and contributions are valued.
• Global Reach: Be part of a team expanding training internationally through LMS and achieving accreditation milestones.
• Unique Expertise: Work with Singapore's only Green Productivity Certification Body, supported by the Asian Productivity Organization (APO).
• Competitive Benefits: Enjoy a competitive remuneration package, professional development opportunities, and meaningful work that makes a difference.