Orveda Beauty Advisor

2 weeks ago

Orchard, Singapore Coty Inc. Full time

REQ ID
94272
POSTED
Jul 6, 2025
FUNCTION
Sales
LOCATION
Singapore, 01, SG, 238164
THE ROLE
Reporting to Boutique Manager, we are looking for a Clienteling & Skincare Advisor (Orveda) to offer luxury personalized services to our clients.
You will be working in a Studio Spa located at Raffles Hotel.
You are the ambassador of Orveda.
You elevate Orveda through the retail evolution & client experience elevation.
You transmit Orveda’s DNA, uniqueness, and know-how to clients.
You ensure the development of boutique's sales while guaranteeing the excellence of client experience.
YOUR MAIN FOCUS
Brand Image
**Always ensure an elevated brand image**: signature grooming standard, visual merchandising (POS & animations), services & client experience.
Guarantor of brand expertise, corporate values with the ability to transmit by a perfect storytelling.
Embody the values of the brand and encourage and develop “one team” spirit with hospitality and generosity.
Take ownership of the POS / the boutique, embody retail identity guidelines and ensure the perfect image of the POS and the boutique in terms of visual merchandising execution & maintenance and general harmony of the POS.
Demonstrate attention to detail and respect pos daily procedures: cash desk, stock, testers etc.
Retail Expertise
Appropriate brand’s retail commitment, practice signature selling ceremony and “client-centric” approach in a pragmatic & authentic way.
Ensure the achievement and monitoring of the sales objectives both individually and collectively.
Willing to go beyond the target and pos growth by cross-selling and upselling actions.
Attend & participate actively in all class/virtual trainings across all axis and soft skills.
Ensure a proactive communication with store manager regarding POS daily activities.
Client Experience
Actively put the client experience at the heart of all actions by giving clients a unique experience
**by creating a sincere bond**: warm welcome & proactive connection, by embodying the signature brand attitude.
Develop a regular clientele and develop local and international clientele by using the CRM tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
Cultivate solid clienteling mindset & action, optimize daily CRM practice with new clients recruitment and client loyalty retaining as the top priority.
YOU ARE A COTY FIT
Minimum 4 years of successful track record in the luxury retail industry.
Past luxury or perfume & cosmetics or travel retail experience is a plus.
Innate sense of client experience and taste for challenges and sales.
Excellent communication, client engagement, interpersonal and storytelling skills.
Proactivity, curiosity, openmindedness, dynamism & agility, are key strengths to achieve excellence in the role.
Solid knowledge of the state of Retail in the Luxury & beauty world, as well as client experience is a plus.
ABOUT COTY

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