Outlet Manager

5 days ago

Singapore Gentle Giant Ventures Full time

**About the Concept**

We are a vibrant, design-forward lifestyle venue in the heart of Raffles Place, offering reimagined local flavors, specialty beverages, and a curated wine and sake list. From daytime coffee service to evening cocktails and live music, our space transforms with the rhythm of the city. We’re seeking a service-focused and passionate **Outlet Manager** to elevate our guest experience and lead beverage engagement on the floor.

**Role Overview**

As the **Outlet Manager**, you will oversee daily operations and lead the team in delivering excellent service, consistent product quality, and a memorable guest experience. You will be responsible for driving sales performance, maintaining operational standards, and ensuring the smooth running of the outlet in alignment with brand values.

**Key Responsibilities**

**Operational Management**
- Oversee daily outlet operations to ensure smooth service flow.
- Implement and maintain standard operating procedures (SOPs) to ensure consistency in quality and service.
- Ensure proper POS operations, and reporting procedures.
- Manage stock levels, perform ordering, and control wastage to achieve cost efficiency.
- Maintain cleanliness, hygiene, and safety standards in accordance with company and regulatory guidelines.

**Staff Management & Development**
- Lead, train, supervise, and motivate the outlet team to achieve performance goals.
- Plan and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
- Conduct onboarding and ongoing training for new and existing employees on service standards, product knowledge, and operational procedures.
- Conduct performance appraisals, provide coaching, and address staff disciplinary matters.
- Foster a positive and collaborative working culture.

**Customer Experience**
- Uphold service standards of and handle guest feedback promptly and professionally.
- Ensure consistent delivery of brand service standards by all staff.
- Cultivate relationships with regular guests and promote brand loyalty.

**Sales Performance**
- Monitor daily sales performance and implement strategies to meet or exceed revenue targets.
- Identify opportunities for upselling, promotions, and menu improvements to boost profitability.
- Collaborate with marketing and management on promotions, events, and partnerships.
- Prepare daily, weekly, and monthly reports on sales, costs, and operational performance.
- Analyse operational reports to identify areas for improvement.

**Reporting & Communication**
- Prepare and submit operational reports to management as required.
- Communicate company updates, policies, and procedures to all outlet staff.
- Liaise with suppliers, contractors, and support departments as necessary.

**Requirements**:

- Minimum 3-5 years’ experience in a supervisory or managerial role in F&B or hospitality.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to manage and motivate a team in a fast-paced environment.
- Solid understanding of P&L management, cost control, and inventory systems.
- Ability to work flexible hours, including weekends and public holidays.
- Customer-oriented mindset with a passion for delivering excellent service.

Pay: $3,500.00 - $4,200.00 per month

Work Location: In person

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