Community Engagement Lead

**About the School - Brighton College (Singapore)**

Brighton College (Singapore) is an exciting place to work, and it is our staff who make our community a vibrant and stimulating environment.

The academic success of the Brighton College Family of Schools is due to excellent, innovative and well-planned teaching. Above all, therefore, we are looking for individuals who foster a passion for learning and who demonstrate an ability and genuine desire to develop pupils and staff to their fullest potential.

The school now has an exciting opportunity for an experienced Community Engagement Lead to join our fantastic team.

**About the role**

The Community Engagement Lead is responsible for providing an exceptional community and parent experience that drives retention of pupils and increased advocacy of the College. The position is the link between the school and the community where we build trust, support, and open dialogue between community members and the school. The Community Engagement Lead shares our vision & objective while providing service excellence for the community. They will provide a platform to ‘delight’ our school community through exceptional parent engagement, experience through efficient processes and diverse opportunities to continue to promote advocacy.

**What you will be doing**:
**Retention and Parent Satisfaction**
- Facilitate a strategic plan to help increase retention within school through greater community engagement and excellent parent satisfaction
- Drive initiatives that develop and foster relationships within our parent community and deliver the highest levels of satisfaction, ensuring excellence in the overall experience to our pupils and families.
- Engage the academic teams in retention initiatives.
- Build and maintain relationships with Parent Representatives. Provide support parent-led events and manage communication channels
- Facilitate transition from year to year and identify connection opportunities throughout the year. More specifically, focus on critical transition years from Year 1 & Year 6.
- Ownership and management of the Voice of the Parent annual survey; including roll out, analysis, outreach, follow up and Reporting to key leadership groups.
- Manage feedback and oversee internal & external parental concerns to ensure effective and long-term resolution. Receive (directly or through forwarding) and handle all queries and feedback from parents; forwards academic queries to the Academic Leadership Team and manage operational feedback.
- Initiates prompt and effective action on all feedback, questions, concerns, and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and school related issues.
- Resolves challenging situations in a professional manner and accurately communicates pertinent information to support a parent satisfaction culture; escalates to appropriate party as required.
- Mediates with responsible internal and external service providers e.g. bus company, catering, CCA staff, until resolution is achieved and keep parents engaged during the process until the final outcome and/or resolution is reached.
- Work with the communications team to communicate to all parents/groups of parents any operations news/notifications. Works with the communications team to provide comprehensive support, information and introduction to parents around school systems, campus facilities and events

**Withdrawals**
- Processing of all withdrawals in Dynamics that have been submitted from parents and school leadership, including confirmation with families.
- Annually review the withdrawal process to ensure it is meeting parent and school needs.
- Managing the leaver’s feedback and reasons for departure, and more specifically follow-ups with on-island leavers.
- Provide weekly updates on known leavers to relevant stakeholders
- Analyse and report weekly leaver data for forecast calls.
- Create an annual leaver report to be shared with BCS and Cognita stakeholders.

**Community Engagement**
- Works closely with our Parent Representatives to enhance community involvement.
- Sets annual strategic goals which along with the school wide strategic plan and retention and service initiatives.
- Provide onboarding support to parents once the pupil(s) begins school
- Ensure parents are supported and onboarded appropriately
- Assist with parent questions and concerns
- Seek feedback on the new joiner experience
- Implement improvement strategies based on onboarding feedback.
- Management of retention initiatives, their implementation and review for future years.

**Brighton Talks
- Parent Education Programme**
- Drawing upon the expertise within and outside of the school, design and deliver a calendar of workshops or seminars for parents (e.g. digital safety, transition support, curriculum insights).

**Events**
- Key driver of year-long school events involving families
- Brighton Society events, festive and cultural celebrations, Spee