Application Support Analyst

7 days ago


Singapore BOTTOMLINE TECHNOLOGIES PTE. LTD. Full time

As an Application Support Analyst, a typical day might include the following:

- Perform the triage of customers’ queries according to SLA
- Create Knowledge base article on a recurring topic
- Write and send a customers’ external communication
- Provide training to a new customer on how to interact with our Service Desk
- Organize a call with the level 3 support team to assist with resolution of an incident
- Deliver technical advice to one of our customers
- Investigate and analyze a technical production issue
- Consolidate monthly service statistics and reports

**You’re good at**:

- Having a solid IT experience in the Financial Industry
- Providing technical support to clients
- Getting around a Windows Server
- Learning new software features
- Working both independently and with a team
- Working under pressure when required

**Extra awesome**:

- You’re fluent in another language
- Experience working with Salesforce for Service Desk
- Knowledge of SWIFT solutions (Alliance Access / Alliance Gateway)
- Understanding basic networking concepts



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