Inside Sales Account Manager

Inside Sales Account Manager (Renewals)

At Dell Technologies, we create products and services that change the game for good. We’re always innovating, always improving and always moving forward. We like to think our customers will be with us for life. That’s where our Renewals team comes in. Implementing and managing contract renewal initiatives, they make sure renewals of our relationships go smoothly. They get things done on time, every time. Striving to retain every customer, they protect our contract revenue stream. And they make sure customers appreciate valuable upgrades and add-ons.

Join us to do the best work of your career and make a profound social impact as a Inside Sales Account Manager (Renewals) on our Services Sales team in Singapore.

What you’ll achieve
Renewals Sales are responsible for the performance of all sales activities related to their assigned accounts or territories with the ultimate mission of driving revenue and growth around Dell Technologies’ core businesses.

You will:

- Conduct installed-bases analysis and build accounts plan for each assigned Global or MNC accounts to proactively work with the key internal stakeholders to maximize Dell Technologies’ maintenance renewal value proposition
- Collaborate with account team members and cross-functional teams in the assigned global account territory to help drive account success
- Maintains contact with customers to ensure customer satisfaction, issue resolution and Dell Technologies’ footprint expansion
- Successfully utilize CRM tools to update forecast, activity and contact information on all open opportunities
- Grow renewal business by upselling and cross-selling and meet monthly and quarterly sales target
- Participate in regular one-on-one reviews with Global Renewal Sales Manager to review forecast, activity performance, training, and development requirements

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Highly developed communication skills (both written and oral) with the ability to influence others to achieve results
- Demonstrated negotiation skills and proven organizational and problem-solving skills
- Strong interpersonal skills that allows individual to work successfully with their team
- Capable of working independently with global counterpart and a flexibility to work on a different time zone where necessary (occasionally)
- Fresh graduate with good passion to grow in a Technology Sales track will be considered

Desirable Requirements
- Bachelor’s Degree or equivalent with 1 to 3 years of renewal sales skills in high-tech, B2B service environment
- Product and process knowledge especially on Dell's Storage Solutions and Data Protection Solutions

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.