Operations Executive

***:
Provide the fastest on-time door-to-door service, coordinating collections & deliveries, processing shipments for exports and imports. Pro-actively clear shipments with Customs and other government agencies where possible. Liaise with airlines, international agents, and other overseas offices in our network ensuring our shipments are handled appropriately. Rectify operational issues minimizing delays to agreed delivery times. Handle time critical shipments, dangerous goods, temperature sensitive products using special packaging (including refrigerants and temperature monitors).

**DUTIES AND RESPONSIBILITIES**:
**Imports: -**
- Review and provide “ok to send” to origin offices.
- Provide origin offices with sending instructions when necessary.
- Verify job details against the shipping document to ensure accuracy for the shipment details e.g. Drive away, service code, flight details etc.
- Contact consignee to obtain relevant import licenses and confirm payment method for duty & taxes when required.
- Perform shipment clearance with all applicable government agencies in a timely manner to ensure the fastest possible delivery time.
- Ensure shipments are stored at the correct temperature condition on arrival until delivery.
- Follow special instructions for each shipment.
- Prepare delivery manifest for the Couriers.
- Plan & engage 3rd party transporter when required.
- Send daily inbound advice and POD confirmation to key customers as required.
- Perform shipment check and replenishment of refrigerants for inbound shipments.
- Submit import permits using Tradenet for controlled articles & substances and or high value items when appropriate.
- Submit CMD within 7 days of the shipment being imported.
**Exports: -**
- Arrange flight bookings with carriers and 3rd party provider.
- Prepare packaging and/or refrigerants for each shipment.
- Mark and label shipments in accordance with local regulations and the IATA DGR.
- Check and tally MAWB, Airline labels against shipment details and packaging for export.
- Follow destination office sending instructions.
- Enter all applicable extra charges for each job.
- Update and manifest jobs, including attaching documents to Opti view.
- Ensure FHL & FWB data through airline portal
- Obtain necessary endorsements / clearance with applicable government agencies when appropriate.
- Confirm uplift (postflight) for all outbound shipments including agent locations & airline transfers.
- Perform station transfer for shipments transiting Singapore.
- Check and replenish refrigerants when necessary for all outbound shipments including shipments transiting Singapore.
- Submit export permits using Tradenet for controlled articles & substances and or high value items when appropriate.
- Submit CMD within 7 days of the shipment being exported.
**EXPERIENCE AND EDUCATIONAL REQUIREMENTS**:

- Driving License (Class 3 manual)
- Minimum ‘O’ level with a pass in English, and or above Polytechnic Diploma or equivalent.
**REPORTS DIRECTLY TO**:

- Assistant Operations Manager, Duty Operations Managers, Lead Operations Executive
**MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS**:

- Keep calm in pressure situations
- Attention to detail
- Solution oriented
- Multi-tasking
- Practical thinking
**WORK ENVIRONMENT**
- The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Job Types**: Full-time, Permanent

**Salary**: $30,000.00 - $36,000.00 per year

Schedule:

- Monday to Friday