Patient Engagement Executive

5 days ago

Singapore BRIDGEPOINT HEALTH PTE. LTD. Full time

This role reports to Patient Engagement (Team Lead). Bridgepoint Health is an operating entity of Sheares Healthcare. Bridgepoint Health operates the United Primary Care Network (PCN). As a Patient Engagement Executive, you play an important role in fulfilling the key objectives of the United Primary Care Network. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.

**Key Roles and Responsibilities**:

- Engage patients to encourage participation in PCN programmes, including but not limited to Healthier SG (HSG), Chronic Disease Management Programmes (CDMP), diabetic screenings, nurse counselling and community care.
- Engage our/partner/affiliate clinics of the United PCN to refer eligible patients for ancillary services such as Diabetic Foot Screening (DFS), Diabetic Retinal Photography (DRP, Nurse Counselling (NC) and Spirometry (Spiro).
- Conduct outreach calls and follow-ups with patients to coordinate appointments, provide reminders, gather feedback and provide programme-related information.
- Support our/partner/affiliate clinics of the United PCN in identifying eligible patients, defaulters and track progress.
- Support our/partner/affiliate clinics of the United PCN in referring of identified patients to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.
- Provide logístical support for Nurses to be deployed to our/partner/affiliate clinics of the United PCN. Laison between our/partner/affiliate clinics of the United PCN and Nurses to ensure smooth deployment.
- Maintain accurate patient records and update data in internal tracking systems.
- Address patient queries and concerns with professionalism, empathy, and confidentiality.
- Assist in preparing reports, tracking key performance indicators (KPIs), and ensuring compliance with MOH documentation requirements.
- Assist in any other tasks allocated by the Team Lead.

**Requirements**:

- Diploma in relevant field with 2 years of working experience.
- Familiarity with the way of working of a clinic.
- Relevant experience in call center, customer service/support hospitality or healthcare industry is advantageous.
- Team player, good interpersonal and communication skills.
- Familiarity with various clinic management systems is a plus.
- Can-do attitude, adaptable to situations.

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