Admissions Officer

2 weeks ago

Singapore People Profilers Full time

Job Description:
**Industry: Education**

**Location: North East**

**Working hours: 8am 5pm**

**Admissions Officer**
- Help drive improvement in all conversion rates of the customer journey and in particular, lead to enquiry conversion rate and timings
- Provide enrolment and student data as needed
- Ensure data is captured accurately and in timely manner on all systems
- Assist to book and conduct tours
- Set up and administer CAT tests as needed
- Other duties as directed by the Head of Admissions.
- Support the delivery of a personalised experience (visit or otherwise) for each prospective parent and pupil
- Develop personal rapport with prospective parents and pupils
- es.
- Support the assessment process for each pupil, working closely with the Academic Leadership Team.
- Responsible for the onboarding and orientation process for each family.
- Support data integrity with accurate records on the CRM and ensure parents and student documents are up to date
- Liase with agents and ensure that the SOP is followed and gather data for agent reviews, keep track of agent commissions and update as necessary.

**Front Desk**
- Serves parents/customers by greeting, welcoming, and directing them appropriately.
- Liaises with the school nurse and class teachers as required Communications and Community Relations
- Receives and cares for children who have not been picked up on time, as requested by staff
- Supports requests from teaching staff, in liaison with the School Receptionist
- Maintains security by following procedures.

**Requirements**:

- High levels of accuracy and attention to detail
- Excellent written and verbal communication skills, in English and Mandarin (Chinese) to liaise with Mandarin speaking counterparts
- Outstanding time management and organization skills
- Experience of the school admissions process, preferably in a private education space an advantage
- Experience in use of multiple customer database, CRM tools and digital / online platforms
- Experience in working with clients in a multi-cultural setting
- Passionate about delivering an outstanding customer experience

**Qualifica**tions**
- Degree level preferred
- A minimum of three years sales / customer service experience in a similar or related environment

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

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