Sr. HR Service Center Specialist

1 day ago

Hougang, Singapore Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
This position will be supporting the HR operations for all employees based in the Singapore office and includes the employee lifecycle.
- Performs Onboarding, Offboarding, Benefits Administration support, Audits (if region requires).
- Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
- Provides data entry support when employees are unable to complete activities through the self-service portal in Workday.
- Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and advising on any appropriate actions.
- Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.
- Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
- Maintain employee documentation (personnel file creation, retention, and deletion)
- Identifies and implements process improvement projects to enhance customer experience.
- Educate employees and managers on HR resources available to them and encourage the use self-service tools.
- Provides consultation on integrating new acquisitions into our standard HR practices and systems.
- Execute in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.

Qualifications:

- Bachelor’s degree in Business Administration, Human Resources or related field.
- Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
- Experience handling highly confidential and sensitive information.
- Experience with HRIS systems. Workday experience is preferred.
- Good written and verbal English skills
- Proficiency Microsoft Office suite.
- Ability to work with complex processes and systems.
- Interacts daily with peers and customers (typically internal) to exchange or present information. Builds stable working relationships internally.
- Analytical ability

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