Analyst (Level 1) Infrastructure Support
3 days ago
**Mandatory Skills**: Infrastructure Support
**Preferred Skills**: AWS, Applications Support and Enhancement,
Service Level Management,
**Brief Job Description**
**Primary Purpose**
**Responsibilities**
1) Perform product installation and configuration
2) Perform deployment and testing of product packages to ensure that the deliverable is in accordance to requirements documented in the specification. Where relevant, perform the necessary system programming & configuration.
3) Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Where relevant, escalate the issue to vendor.
4) Prepare weekly or monthly incidents statistics update to relevant parties.
5) Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
6) Ensure that project documentations are up to date
7) Provide adhoc support (after support hours) during system maintenance to ensure that system is functioning properly
8) Perform impact analysis for service request and change request. Where relevant, escalate the changes to vendor for analysis.
9) Execute service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
**Requirement**
- Educational Qualification: Diploma
- Years of IT Experience: 1-2 years
- Work Experience: 1-2 years
- Must have Skill: AWS, Oracle DB, system support, Java, SDLC knowledge
- Prefer Skill: Outgoing personality, good communication and analytical skill are essential.
**Work Location: Bukit Merah**
**Notice period: Short Notice (Immediate)**
**Job Types**: Full-time, Contract
Contract length: 24 months
Pay: $4,000.00 - $4,400.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Work Location: In person
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