Business Manager

2 weeks ago

Singapore ISLAND CAR WASH AND GROOMING PTE. LTD. Full time

Job Title: General Manager (Business Manager) - Car Wash

**Responsibilities**:

- Operational Management: Oversee all aspects of car wash operations, including personnel, equipment, supplies, and facility maintenance.
Develop and implement standard operating procedures to ensure efficient and consistent operations.
Monitor and evaluate operational performance, identifying areas for improvement and implementing corrective actions.
Ensure compliance with health, safety, and environmental regulations.
- Staff Management: Recruit, train, supervise, and motivate a team of car wash employees, including admins, cashiers, and support staff.
Set performance expectations, provide regular feedback, and conduct performance evaluations.
Foster a positive work environment and promote teamwork and collaboration among staff members.
Develop and implement training programs to enhance employee skills and customer service.
- Customer Service: Ensure the highest level of customer satisfaction by delivering exceptional service and resolving customer issues promptly.
Develop and maintain strong customer relationships through effective communication and problem-solving.
Implement strategies to attract and retain customers, including loyalty programs and customer feedback mechanisms.
Monitor customer feedback and reviews to identify trends and areas for improvement.
- Financial Management: Develop and manage the car wash's budget, including revenue, expenses, and cost controls.
Analyze financial reports and key performance indicators to assess business performance and make data-driven decisions.
Implement pricing strategies and promotional activities to maximize revenue and profitability.
Identify opportunities for cost savings and operational efficiencies.
- Business Development: Identify and pursue opportunities for business growth, such as partnerships, collaborations, or new market segments.
Conduct market research and competitor analysis to stay informed about industry trends and best practices.
Develop and implement marketing strategies to attract new customers and increase market share.
Explore innovative ideas and technologies to enhance the car wash experience and differentiate the business from competitors.

Qualifications:

- A diploma in any field or Bachelor's degree in business administration or any field will be considered.
- Proven experience in a managerial role / supervisory role
- Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
- Excellent problem-solving and decision-making abilities.
- Solid understanding of financial management and budgeting principles.
- Exceptional customer service and communication skills.
- Proficient in using computer systems and car wash management software.
- Knowledge of health, safety, and environmental regulations.
- Ability to work flexible hours, including weekends and holidays, as needed.

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