Apac Business

**Title**:
APAC Business & Omnichannel Excellence Director

**Company**:
Ipsen Pharma Singapore PTE. LTD.

At Ipsen we share a strong sense of purpose: to prolong patients’ lives, improve health outcomes and create a positive impact for patients and society.

This deeply rooted purpose is at the heart of what we do, as we operate in highly specialized areas of healthcare: oncology, rare diseases and neuroscience. It is also an exciting time at Ipsen. We are on an incredible growth and transformation trajectory. In 2021/2 we closed 12 deals for new assets and are building a commercialisation engine to position us for future acceleration.

If you want to be part of a team who is passionate and committed to finding innovative solutions which add value to patients and healthcare systems and who will go the extra mile with tenacity and persistence to achieve our goals, then Ipsen could be the right place for you.

Come and join us in our mission

**This senior role is accountable for APAC regional Business Excellence and Omnichannel initiatives and execution. The person will have a direct responsibility to drive a commercial excellence mindset and execution across the region, identifying opportunities for best practices in Sales Force Effectiveness, Business Intelligence & Omnichannel.**

**Main responsibilities / job expectations**

**APAC LT**
- As a member of the APAC LT, support the identification and prioritization of transformation programs that challenge and reshape the organization
- Working with key in-country leaders and stakeholders to optimise competitiveness and customer success
- Act as a key regional representative with Global HQ and senior leaders

**Regional Business Excellence & Omnichannel initiatives and Capabilities**
- Be a key player in upskilling of commercial capabilities in concert with key stakeholders e.g. GMs, in-country Business Excellence leads L&D, HR, Business Unit Heads (BUHs), Sales managers
- Act as commercial lead for any cross-brand projects/ways of working/process improvements including IQVIA, CRM and digital tools
- Challenge GMs to raise the standards of all their Business Excellence activities including metrics and delivery
- Be a key agent of change for raising standards of omnichannel strategy and execution across the region for superior customer execution; identifying and establishing the systems, processes and resources needed
- Champion KAM approach and help countries to develop KAM capabilities
- Create APAC Business Excellence community to deliver on region priorities
- Work with L&D to deliver key training programmes on business priorities in concert with team
- Ensure the highest standards of Business Intelligence, Sales and Market Analysis, Reporting and Communication
- Ensure the maximum value is obtained from the CRM system and identify needed resources to improve its effectiveness

**Knowledge, abilities & experience**

**Education / Certifications**:

- Scientific or Business Degree
- Ideally - Business qualification e.g. MBA or certificate

**Experience**:

- Successful history of leadership of teams
- Extensive commercial pharma experience as a BUD, sales & marketing leader or equivalent
- Strong knowledge of and deployment experience in Commercial Excellence (SFE, CRM, IQVIA)
- Experience working in and across countries, preferably Asia Pacific
- Proven skills to collaborate and influence senior leaders including GMs
- Specialty care (ideally oncology/rare disease) experience including HCP contact

**Languages**:

- English fluency - written & spoken
- Any other languages beneficial across the region

**Key Technical Competencies Required**
- Ability to project manage and coordinate complex initiatives
- Ability to work with IQVIA products, Veeva CRM (or similar), Dashboards and decision tools
- Problem-solving, managing complexity and high accountability
- Ability to successfully understand and work across different cultures