IT Helpdesk

2 weeks ago

Singapore Intellect Minds Full time

Scope of Work:
i) Personal Computer User Support
Outlook and 365, includes corporate mobile devices (iOS phones and tablets). No androids.

Adobe, Teams, Browers, M365 products, commonly used products. Log tixs via ServiceNow.
- On site PC, LAN standard software training
Engineer to provide training to users. The objective for the engineer is to provide awareness related on IT, guide on installation/configuration on end user side for Authenticator. All related to EUC part.
- Installation of existing hardware/ relocation of hardware
Golden image available. Or reuse the existing laptop/mobile for user. Using Intune. The engineer preferred to be familiar with Intune, MDM/MAM. Sun Life can transfer knowledge. Basic knowledge is to know how to perform formatting.

ii) LAN Administration
- LAN documentation
- System Inventory Tracking (HW/SW
- Monitoring of software licenses
- Warranty management
- Back-up procedures
- Asset disposal
Engineer to support CH, liaise with vendors for asset disposal, degaussing etc

iii) Systems Hardware & Software Procurement

5-6 switches, few servers (3) going to be lesser, (4) routers, no firewall (using MPLS to connect to other branches)

Wireless (19 AP) - Aruba and Cisco (this is excluded, managed by in-house engineers)

L2 knowledge preferred.
Physical connection, and perform some commands
Monitor that issue is properly resolved
- Configuration recommendations

EUC related
- Order placements

EUC+ DC related
- Delivery/Installation Follow-Up

EUC+ DC related

iv) Coordinate and Liaise with

EUC+ DC related
- Head Office on duties to be carried out

EUC+ DC related
- Contractors, ISP, Vendors for problem resolution

EUC+ DC related

Pay: $3,000.00 - $4,000.00 per month

Schedule:

- Day shift

Application Deadline: 10/06/2025
Expected Start Date: 01/06/2025

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